/n Responsible for ensuring that customer orders are processed accurately and efficiently, container
/n loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work
/n collaboratively with other teams and stakeholders, including external vendors, to meet customer
/n expectations and ensure compliance with regulatory requirements and company policies. /n
/n
Responsibilities/n
/n 1) Operational
/n - Process and manage customer orders efficiently and accurately in accordance with established
/n procedures and protocols; and timeliness with high accuracy to meet customer expectations and
/n cost-effectiveness.
/n - Maintain accurate and up-to-date records of customer orders and communicate any changes
/n or issues to relevant stakeholders.
/n - Proactively address service issues with the respective stakeholders; escalate more complex
/n cases to more senior colleagues and Supervisor/Manager.
/n - Escalate non-conformance issues for interventions and corrections.
/n - Respond to queries from various stakeholders.
/n - Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking
/n issues to ensure timely delivery of orders.
/n - Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts'
/n updates.
/n - Any other responsivities as assigned by Supervisors/Managers. /n 2) Stakeholders Management
/n - Provide excellent customer service at all times and address any customer concerns or issues in a
/n timely and skilled manner.
/n - Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction
/n and their expectations are met.
/n Continuously identify service gaps, give recommendations and implement solutions to enhance
/n greater customers’ satisfaction.
/n Develop and maintain strong relationships with customers to promote repeating business and
/n customer loyalty.
/n - Work collaboratively with cross-functional teams to achieve common goals and
/n objectives.
/n - Communicate effectively with internal and external stakeholders to ensure that customer orders are
/n fulfilled efficiently and accurately.
/n - Maintain and build strong relationships with vendors and suppliers. /n 3) Insights and Reporting
/n - Generate and analyze reports to identify trends and improvement opportunities, and recommend
/n process enhancements to improve efficiency and effectiveness.
/n - Work with Supervisor/Manager to execute initiatives to improve processes and increase efficiency.
/n - Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key
/n stakeholders; ensure periodic variances are explained and accounted for timely and accurately.
/n /n
/n
Qualifications/n
/n Experience
/n - Good command of English Language. /n - Familiar with PC applications and MS Office tools. /n - Strong analytical and data management skills. /n - Advanced Microsoft Excel skills, including Pivot Tables, Power Query, XLOOKUP, and data /n analysis functions. /n - Knowledge of Power BI and/or Tableau for dashboard development and reporting. /n - Working knowledge of SQL for data extraction, validation, and analysis. /n - Strong Microsoft PowerPoint skills for developing business presentations and reporting materials. /n - Experience in reporting, data visualization, and performance analytics will be an advantage /n - Hands-on experience using CargoWise for logistics, freight forwarding or supply chain operations is highly preferred. /n /n
/n
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📌 Associate Representative, Customer Service and Support (Sydney)
🏢 APL Logistics
📍 Sydney
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