Job Description
Job Summary n
Permanent full‐time (38 hours) retail sales and customer service position, Monday‐Friday with weekend availability; training provided.
About The Business n
ResMed pioneers cloud‐connected medical devices for sleep apnea, COPD, and other chronic diseases, with out‐of‐hospital software platforms to support health professionals and caregivers.
About The Role n
The ideal candidate has strong retail sales and customer service focus, empathy, compassion, and a drive to deliver the best outcome.
Responsibilities n
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Take customer enquiries in store and over the phone.
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Investigate and help customers troubleshoot therapy issues.
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Provide set‐up, on‐going support and equipment to ensure therapy is maintained to a high standard.
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Fit the customer for a mask and recommend the most appropriate mask based on training.
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Provide customers with advice on the safe and effective use of their medical equipment.
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Sell recent or additional services over the phone, follow up on trials and testing results to ensure sales conversion.
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Maintain the retail premises and displays in good condition.
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Handle payments, balance float, and bank.
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Manage trial and sales stock, re‐order stock as required.
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Qualifications n
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Previous experience in a busy retail or customer service role.
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Caring and outstanding reception duties to customers.
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Ability to maintain compassion and remain calm under pressure.
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Strong customer service orientation.
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Strong and adaptable communication skills.
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Active listening and problem‐solving.
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Healthcare retail experience preferred but not required; training provided.
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Reliable, honest, strong work ethic, up for a new challenge.
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Benefits n
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Training provided.
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Job satisfaction; you make a difference every day.
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Employee assistance counselling line and other global benefits.
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Additional Information n
We focus on a diverse and inclusive culture and encourage individuality. If this sounds like the workplace for you, apply now. We will respond to every applicant.
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