Job Description
At Adore Beauty, we're Australia's longest-running online beauty retailer, home to 250+ global brands and more than 13,000 products. We're beauty obsessed, customer-first and always looking for smarter ways to make shopping with us even better.
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We're looking for an eCommerce Trade Manager to join our Digital team on a
12-month maternity leave contract
, taking ownership of how our website trades, performs and evolves.
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Reporting to our Chief Digital Officer, you'll lead a small eCommerce team and work closely with Marketing, Merchandise, Planning, CX, Product and Technology to create an exceptional customer experience while delivering robust commercial outcomes.
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This is a hands-on eCommerce trading role with a broad remit across onsite merchandising, conversion, customer experience, analytics, promotions and campaign execution. You'll be the go-to expert for our onsite experience and eCommerce tools, making sure our digital storefront is working brilliantly every day.
Own the eCommerce experience n
Own the day-to-day trading and performance of our website, making sure our virtual store is working hard for our customers and our business.
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Use data and customer insights to improve how customers discover, shop and buy.
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Own key onsite tools including search, merchandising, promotions, product content, navigation and reviews.
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Build landing pages and collections that bring campaigns and products to life.
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Continuously optimise the onsite experience to help customers find what they're looking for.
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28th September, ****
Make every click count at Adore Beauty. n
At Adore Beauty, we're Australia's longest-running online beauty retailer, home to 250+ global brands and more than 13,000 products. We're beauty obsessed, customer-first and always looking for smarter ways to make shopping with us even better.
n
We're looking for an eCommerce Trade Manager to join our Digital team on a
12-month maternity leave contract
, taking ownership of how our website trades, performs and evolves.
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Reporting to our Chief Digital Officer,



you'll lead a small eCommerce team and work closely with Marketing, Merchandise, Planning, CX, Product and Technology to create an exceptional customer experience while delivering strong commercial outcomes.
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This is a hands-on eCommerce trading role with a broad remit across onsite merchandising, conversion, customer experience, analytics, promotions and campaign execution. You'll be the go-to expert for our onsite experience and eCommerce tools, making sure our digital storefront is working brilliantly every day.
Trade with a commercial mindset n
Bring a commercial lens to everything you do, turning performance data into insights and actions that drive eCommerce growth.
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Partner with the CDO and wider teams to forecast performance and track results.
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Turn data and analytics into clear, actionable insights and recommendations.
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Have a voice in our promotional and campaign calendar, ensuring onsite activity delivers commercially.
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Share learnings and outcomes to shape future eCommerce activity.
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Optimise conversion n
Lead our CRO agenda and look for smarter ways to remove friction and make the customer journey easier.
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Identify opportunities across the customer funnel to improve conversion.
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Use A/B testing, analytics and customer insights to test, learn and optimise.
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Monitor performance and translate findings into practical improvements.
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Share learnings across the business to inform future activity.
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Make campaigns happen n
Work closely with Marketing and Retail Marketing to bring campaigns, promotions and NPD launches to life onsite.
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Configure and test promotional codes, GWPs, Goodie Bags and other offers.
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Ensure campaigns,



content and promotions are accurately implemented and ready to launch.
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Troubleshoot issues ahead of launch and resolve onsite challenges quickly.
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Review campaign performance and identify opportunities to improve.
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Make things work better n
Look beyond the day-to-day to find better, smarter ways of working across the eCommerce function.
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Understand root causes and develop practical solutions to ongoing issues.
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Improve processes, automation, training and ways of working.
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Partner with Product and Technology on site improvements, enhancements and the eCommerce roadmap.
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Help build more scalable and efficient eCommerce ways of working.
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Lead and collaborate n
Lead a small eCommerce team while working closely with teams across Adore to deliver a seamless customer experience.
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Build capability, confidence and ownership across the eCommerce team.
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Work cross-functionally with Marketing, Merchandise, Planning, CX, Product and Technology.
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Simplify complex ideas and build buy-in across different teams.
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Help teams confidently use our eCommerce tools and processes.
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You'll be collaborative, resilient and comfortable working in a fast-paced environment where things are constantly evolving. Most importantly, you'll be someone who enjoys getting into the detail, finding the opportunity and making things better.
Why Adore? n
You'll join a passionate, fast-moving team where beauty, technology, data and customer experience come together every day.
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As part of our Digital team, you'll have the opportunity to make a genuine impact across one of Australia's most recognised online beauty businesses, working with a broad range of teams and helping deliver brilliant digital experiences for our customers.
You'll also get: n
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40% staff discount, plus additional brand and partner discounts
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Hybrid working from our St Kilda Road Support Office
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Learning and development opportunities
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The chance to work alongside a passionate team of beauty lovers, digital thinkers and customer champions
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#J-*****-Ljbffr

📌 Ecommerce Trade Manager (Melbourne)
🏢 Adore Beauty
📍 Melbourne