Job Description
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Be part of the team safeguarding businesses from payment fraud and financial crime.
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At Eftsure, we empower organisations to protect their payments with our cutting-edge digital security platform. As a Customer Support Analyst, you'll be the go-to problem solver - helping customers get the most out of our product, troubleshooting technical issues, and ensuring every interaction leaves them feeling supported and confident.
Overview n
This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.
Responsibilities n
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Responding to level 1 and 2 product support issues via support tickets in Zendesk
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Investigating and replicating support issues that are raised and raising Jira tickets when necessary
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Testing of the software in preparation of new releases
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Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
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Manage batch email process using our internal support system
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Adhere to the Eftsure Company Values.
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Experience & Qualifications n
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IT degree or similar experience
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A minimum of 1-2 years-experience in a similar customer-facing Support role.
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Experience working in a dynamic, fast-paced and versatile role.
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Skills n
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Understanding of Excel, HTML and CSS
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General MS Office products
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Excellent verbal and written communications skills
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Personable and able to build robust relationships
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Innovative and creative
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Excellent attention to detail
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Confident
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Adaptable and versatile
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Resilient
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Self-motivated with the ability to work autonomously and as part of a team
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Problem Solving
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Some of the perks n
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Floating Cultural Holidays
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A day off to support a charity of your choice
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Annual wellness reimbursement
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Flexible working arrangements to help you maintain work-life balance
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If this sounds like the perfect fit for you, we'd love to hear from you! Join us at Eftsure and be part of a team that's making a real difference in the B2B payments world.
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A note to recruitment agencies:
Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!
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📌 Customer Support Analyst (Sydney)
🏢 Eftsure
📍 Sydney