Banking Customer Service Representative (Sydney)

Banking Customer Service Representative (Sydney)

04 Oct
|
Hays
|
Sydney

04 Oct

Hays

Sydney

Job title: Contact Center Service Officer (CCSO)

Location: Barangaroo, Sydney (Hybrid)

Job Hours: Rotating roster (typically 8am-4pm or 10am-6pm), Mon-Fri, occasional Saturdays

Brief Role Description

This is a Customer Service Officer role supporting members with general banking enquiries, online and mobile banking support, troubleshooting issues, and helping customers navigate digital banking platforms. It's a phone-based role in a KPI-driven workplace.

Ideal Candidate

- Strong customer service experience (banking helpful but not essential)
- Excellent communication skills and enjoys speaking with customers

• Comfortable handling a high volume of inbound calls

- Tech-savvy and quick to learn new systems
- Strong problem-solving skills
- Positive attitude and genuine interest in building a career in banking

📌 Banking Customer Service Representative (Sydney)
🏢 Hays
📍 Sydney

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