About the role

This is a hands-on customer service and sales role supporting riders both in our Prahran store and online through bikes.com.au. You will help customers choose the right bicycles, accessories, parts and services while delivering a friendly, knowledgeable and professional experience across every sales channel.

Key responsibilities

- Assist customers in-store, by phone, by email and online with friendly, practical product advice.
- Recommend bicycles, accessories, parts and services that suit each customer's needs, budget and riding style.
- Support ecommerce sales through bikes.com.au, including online enquiries, product guidance and order-related support.
- Process in-store and online sales accurately using point-of-sale and ecommerce systems.
- Help maintain accurate product information, pricing, stock availability, and presentation across the store and online channels.
- Support stock management, including receiving goods, pricing products, monitoring inventory and keeping online stock information up to date.
- Contribute to sales goals by identifying customer needs, promoting relevant offers and providing confident, helpful recommendations.
- Work with the retail, workshop and online teams to deliver a smooth customer experience from enquiry to after-sales support.

About you

- You have retail, sales, hospitality, ecommerce, or customer service experience, ideally in a busy customer-facing environment.
- You enjoy helping customers and can communicate clearly in person,



over the phone, by email and through online sales channels.
- You are confident using computers and willing to learn point-of-sale systems, ecommerce platforms and online customer service tools.
- You have strong attention to detail when handling orders, payments, customer information, pricing and stock records.
- You are reliable, punctual, organised and comfortable working as part of a team.
- You are available to work rostered weekends.
- You have a genuine interest in bicycles, cycling or active lifestyles and are willing to keep learning about products and customer needs.
- Bike industry experience, mechanical knowledge, or ecommerce sales experience is highly regarded, but not essential for the right person.

About us Melbourne Bicycle Centre Prahran is a leading independent bicycle retailer serving customers in-store and online. We provide quality bicycles, accessories, parts, and service support for riders of all levels, from everyday commuters and families to cycling enthusiasts. Our Prahran store is a local cycling hub, while bikes.com.au helps us support customers across Australia.

Benefits

- Competitive pay
- Staff discounts on bicycles, accessories, and retail products
- Ongoing product and sales training
- Opportunity to grow your skills in the cycling industry
- Chance for career progression into leadership and management roles
- Supportive local team and collaborative workplace

📌 Bicycle Retail & Ecommerce Sales Assistant (Prahran)
🏢 Melbourne Bicycle Centre Prahran - bikes.com.au
📍 Prahran