Job Description
Personalised Support Services (PSS) is a growing, community-driven care organisation delivering disability and aged care services across Melbourne.
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PSS has grown into a diverse organisation supporting individuals and families across NDIS, Home Care and community-based services,
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We see ourselves as a connector within the community - bringing together participants, families, professionals, organisations and community networks to create better opportunities and meaningful outcomes.
Who We Are n
Personalised Support Services (PSS) is a growing, community-driven care organisation delivering disability and aged care services across Melbourne.
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PSS has grown into a diverse organisation supporting individuals and families across NDIS, Home Care and community-based services,
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We see ourselves as a connector within the community - bringing together participants, families, professionals, organisations and community networks to create better opportunities and meaningful outcomes.
About the Role n
We are seeking an experienced and hands-on Head of Finance & Accounts to lead the Accounts and Finance function across PSS's NDIS and Support at Home (SAH) services.
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This is a key leadership role responsible for ensuring our billing, invoicing, claims, receivables, reconciliations and broader financial processes operate accurately, efficiently and on time.
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You will lead and support the Accounts team while working closely with other internal departments to ensure financial processes align with the services being delivered.
Key Responsibilities n
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Lead the day-to-day Accounts and Finance function across NDIS and Support at Home services
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Manage and support the Accounts team, including workloads, priorities, performance and development
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Oversee billing, invoicing, claims submissions, accounts receivable and payment follow-up
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Ensure NDIS claims and Support at Home billing are accurate, compliant and submitted within required timeframes
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Monitor outstanding receivables, rejected claims, billing discrepancies and unclaimed services through to resolution
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Oversee financial reconciliations and ensure services delivered, claims raised and payments received are accurately accounted for
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Work closely with operational teams to resolve timesheet, roster, service delivery and billing discrepancies
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Maintain strong financial controls and accurate records across relevant systems
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Prepare regular financial and management reporting, identifying trends, risks and areas requiring action
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Support budgeting, forecasting, cash flow management and other financial planning activities
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Drive continuous improvement across Accounts processes, systems and reporting
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Ensure compliance with relevant financial, taxation, NDIS and aged care requirements
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Work collaboratively across departments to improve financial accountability and ensure issues are resolved promptly
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About You n
To be successful, you will have:
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Strong accounting, finance and accounts management experience, ideally within NDIS, aged care, healthcare or community services
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Demonstrated experience leading and developing an Accounts or Finance team
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Strong knowledge of accounts receivable, billing, invoicing, reconciliations and financial controls
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Experience with NDIS claiming and/or aged care financial processes will be highly regarded
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Sound understanding of PRODA, Xero and related finance/service management systems
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Strong analytical skills and the ability to identify discrepancies, trends and financial risks
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Excellent attention to detail while being able to manage high-volume transactional environments
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Robust communication skills and confidence working across multiple departments
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Ability to establish clear processes, accountability and deadlines within a team
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A proactive approach to problem-solving and continuous improvement
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What We're Looking For n
We're looking for a hands-on financial leader who understands the operational side of disability and aged care services and can ensure that services delivered translate accurately and efficiently through to billing, claiming, receivables and reporting.
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You will have the autonomy to lead the Accounts function, strengthen our systems and processes, develop the team and work closely with management as PSS continues to grow.
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📌 Head Of Finance & Accounts (Melbourne)
🏢 Personalised Support Services
📍 Melbourne