Job Description
Receptionist/Customer
Service - Automotive Workshop n
We are an established independent automotive workshop in Springvale, servicing and repairing a wide range of vehicle makes and models. As the first point of contact for our customers, you will be responsible for providing a professional and welcoming experience while supporting the day-to-day administration of our workshop.
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Key responsibilities
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Greet customers and assist with general enquiries
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Answer and manage incoming phone calls and emails
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Assist customers with service and repair bookings
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Record customer and vehicle details accurately
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Coordinate customer vehicle drop-off and collection
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Communicate basic job updates and vehicle status to customers
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Liaise with technicians and workshop staff regarding customer vehicles
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Prepare and organise basic paperwork, invoices and customer records
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Process customer payments and issue receipts
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Manage keys and vehicle documentation
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About you
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Friendly, professional and confident when dealing with customers
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Well organised with valuable attention to detail
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Reliable and able to manage multiple tasks
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Comfortable answering phone calls and communicating with customers
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Able to work effectively in a busy workshop environment
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Confident using computers, email and basic office software
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Able to work independently and as part of a team
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Previous experience in automotive reception, service advising, workshop administration or customer service would be highly regarded, but is not essential
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Basic automotive knowledge would also be an advantage
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About us
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We are part of a growing
automotive group with multiple operations across the automotive industry
, including independent workshops and dealerships.
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Our Springvale workshop is a busy independent automotive service and repair centre, servicing a wide range of vehicle makes and models.
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Monday to Friday working environment
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Friendly and supportive workshop team
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Exposure to a wide range of vehicle makes and models
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Training and support provided
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Opportunity to develop further within the automotive industry
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📌 Receptionist/Customer Service - Automotive Workshop (Melbourne)
🏢 GLORY EV GROUP
📍 Melbourne