Job Description
This isnot a standard Fitness job, this isnot a front desk role and this isnot for average candidates.
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SANAMethod Cheltenham is opening soon and we're looking for a Customer Care Manager to help launch, grow and lead our customer experience in one of Australia's most innovative health concepts.
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If you're a
high-performing Personal Trainer
,
Nutrition Coac
h, or
Health Professional
who:
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Is tired of early mornings and late nights.
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Wants to do
meaningful
,
life-changing
work.
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Loves people but also understands business and sales.
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Wants a long-term career pathway in a fast-growing national brand.
n
n
n This could be your next big move!
Position Summary: n
As the Customer Care Manager at SANAMethod, you will play a crucial role in our team, acting as the face of the business and the keystone of our customer experience.
n Your primary responsibilities include bringing in new business via membership sales as well as supporting our existing members on their weight loss journey via Nutrition and Lifestyle Coaching.
n This role requires a 'people person' who can remember names and faces, bring a positive attitude into work each day and is passionate about tailoring the experience for our members.
About SANAMethod: n
SANAMethod is a recent category in health, blending General Practice, Evidence-based Nutrition and Lifestyle Coaching and structured fitness support to create a program that delivers
real
,
lasting health outcomes
, not quick fixes.
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SANAMethod is currently expanding nationally with Cheltenham planned as one of our flagship locations - be part of something big!
About the role: n
n As Customer Care Manager, you will be the heartbeat of the studio, being the face and glue of the business and working closely with the ownership group.
Key Responsibilities: n
n You will be the recognisable face and the 'glue' of the business and will:
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Bring in new clients to the business via new member Sales and onboard them into the SANAMethod program.
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Provide regular Nutrition and Lifestyle coaching to members.
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Field member enquiries as well as general enquiries about SANAMethod from prospective clients.
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Work with our fitness and medical team to deliver an exceptional, premium experience for our members and clients.
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Monitor member engagement with the program, follow our processes to determine when a member is no longer engaged and work with them to get them 'back on track'.
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Develop and grow the business, supported by our world-class team at SANAMethod HQ.
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This is a
dynamic
,
people facing role
where your impact will be felt every day.
Key Skills and Qualifications: n
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Experience in a Nutrition or Fitness role, with a solid understanding of Nutrition principles and the conditions needed to improve health outcomes and lose weight.
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Excellent presentation, punctuality and reliability.
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Excellent communication and interpersonal skills.
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Empathy and a positive and encouraging attitude - we support our clients but we don't coddle them.
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Sales experience is desired but not required - what is required is the willingness to make sales, complete our sales training and continually develop your sales skills.
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This role is in our Cheltenham location, working in a combined Office and Gym setting.
Who we're looking for: n
This role is
ideal
for someone from a
fitness
,
personal training
or
nutrition coaching
background who wants
more
.
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You are:
n
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Warm, empathetic and genuinely people-focused.
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Calm under pressure and confident in conversation.
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Sales-capable without being "Salesy".
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Driven by
both
Client outcomes
and
business results.
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Obsessed with delivering a world-class experience.
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Comfortable taking ownership and responsibility.
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If you love helping people change their lives and you understand that great care
#J-*****-Ljbffr

📌 Customer Care Manager - Sanamethod Cheltenham (Melbourne)
🏢 Sanamethod
📍 Melbourne