We are looking for an Application Support Officer to join our Platforms team on a full-time basis.
You will help our people use the systems and technology they rely on every day, providing practical support and contributing to improvements across the organisation.This is an excellent opportunity for someone at the beginning of their information technology career who enjoys solving problems, working with people and gaining practical experience with business technology.
You will support one of Melbourne's most recognised sporting and entertainment organisations and provide hands‐on assistance on race days.Reporting to our Head of Platforms, you will provide day‐to‐day support for a range of business applications, including Upbeat, Business Central, TASK point of sale, Power BI, Salesforce, H&L; Point of Sale and Microsoft Copilot.
You will also contribute to system improvements, projects and the rollout of new technology.About UsMelbourne Racing Club (MRC) is an iconic sporting and entertainment organisation with a proud 150-year legacy.
While we are renowned for hosting elite horse racing at Caulfield, Sportsbet Sandown and Mornington Racecourses, we are also so much more.
From vibrant events and functions to our 17 Pegasus Leisure Group (PLG) hospitality venues across Victoria and community initiatives through the MRC Foundation, we are dedicated to delivering exceptional experiences for our guests, members and community.In The SaddleProvide first-level support, troubleshooting and training across key business systems, escalating more complex issues when requiredLog, triage and resolve application support requests within agreed timeframes, and manage user access and permissions across supported applicationsGet hands‐on on raceday and event days, running system checks and first‐line troubleshooting when it matters mostSupport Microsoft Copilot,



Copilot Agents and other AI tools across the businessWork with IT teams and external vendors on system upgrades and maintenance, including UAT support and coordinating feedback before changes go liveCreate and maintain how‐to guides and knowledge base resourcesContribute to application projects, system improvements and new technology initiatives by identifying opportunities to improve how systems and technology are used across the organisation.Your Track RecordA qualification in IT, Information Systems or a related field, or equivalent hands‐on experienceExperience in a Level 1 IT Administration, Application Support or similar role, ideally within a small to medium‐sized organisationWorking knowledge of Microsoft 365, including Excel, Word, PowerPoint and SharePointSome exposure to Business Central, point of sale systems, Power BI, Salesforce or similar business applications is desirable.
You do not need experience with every system, as we will provide training on our specific applications.Strong problem‐solving, analytical and communication skillsA customer‐focused approach, strong attention to detail and the ability to manage competing priorities and support requestsA willingness to learn current systems and technologies, with an interest in AI and automationThe PerksHybrid working options to support flexibility and work‐life balanceOngoing learning and development opportunitiesAccess to our year‐round well‐being initiatives including our Employee Assistance Program for staff and familyRacing Industry Member passes, discounts across our family of brands and free tickets to a wide range of events to enjoy with friends & familyFree onsite parking or a short walk from Caulfield train stationLeave options that suit your lifestyle, including paid parental leave, volunteer leave and cultural leaveMelbourne Racing Club values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.Applications close 30 October ****.
#J-*****-Ljbffr

📌 Application Support Officer (Melbourne)
🏢 Melbourne Racing Club
📍 Melbourne