About the Venue:Crowne Plaza Surfers Paradise is ideally located between the Surfers Paradise entertainment strip and the dining precinct of Broadbeach.
With 269 spacious rooms and suites, sweeping ocean views, a choice of restaurants and bars, resort-style facilities and versatile event spaces, the hotel is a popular destination for both leisure and business travellers.As a premium hotel on the Gold Coast, we pride ourselves on delivering exceptional service and creating memorable experiences for every guest.
With a busy Front Office operation and a diverse range of guests, this is an environment where robust hospitality leadership, teamwork and genuine care make a real difference.About the Role:We are seeking an experienced and hands‐on Front Office Duty Manager to join the team at Crowne Plaza Surfers Paradise on a full‐time basis.Working closely with the Front Office leadership team, you will take responsibility for the smooth operation of the hotel during your shifts, leading the Front Office and Guest Services teams and ensuring guests receive a consistently high standard of service throughout their stay.This is a hands‐on leadership role suited to an experienced hotel professional who is confident making decisions, supporting their team and managing a wide range of guest and operational situations.
You will be a key point of contact for guests and hotel departments, helping resolve issues, coordinate requests and maintain high standards across the property.Key Responsibilities:Lead the Front Office and Guest Services operation during assigned shiftsProvide visible and hands‐on leadership to Front Office team membersEnsure all guests receive warm, professional and personalised serviceManage guest enquiries,



complaints and service recovery professionally and effectivelyCoordinate guest requests and communicate with relevant hotel departments to ensure timely resolutionMonitor arrivals, departures, room allocations and daily Front Office operationsSupport the team in achieving guest satisfaction, service and revenue targetsIdentify and maximise opportunities for room upgrades and additional revenueEnsure cash handling, financial transactions and end‐of‐shift procedures are completed accuratelyEnsure hotel policies, procedures, brand standards and compliance requirements are consistently followedSupport staff training, coaching, onboarding and ongoing performance developmentConduct regular property inspections and ensure hotel presentation and guest areas are maintained to a high standardRespond appropriately to incidents, emergencies and medical situations in accordance with hotel proceduresMaintain effective communication with all departments throughout each shiftPrepare and complete relevant shift reports and operational handoversSupport the Front Office leadership team with daily operational planning and continuous improvementAbout You:Previous experience as a Front Office Duty Manager, Assistant Front Office Manager or similar hotel leadership rolePrevious experience within a 4-star or 5-star hotel environmentStrong understanding of Front Office operations, guest services and hotel systemsProven ability to lead,



motivate and develop a teamConfident managing guest complaints, service recovery and challenging situationsStrong commercial awareness with an understanding of upselling and hotel revenueExperience with hotel PMS systems such as Opera, OnQ, RMS or similarStrong cash handling and financial reconciliation skillsExcellent verbal and written communication skillsStrong organisation, problem-solving and decision‐making abilitiesProfessional presentation and a genuine passion for hospitalityAbility to remain calm and effective in a fast‐paced hotel environmentFlexible availability including weekends, evenings and public holidaysFull Australian working rights requiredBenefits:Be part of the IHG Hotels & Resorts global hotel networkStaff discounts on accommodation and dining across IHG and Oscars Group's venuesCareer development and progression opportunities within the hotel and wider Oscars GroupTraining and mentoring from experienced hospitality leadersSupportive and collaborative team cultureAbout Us:Crowne Plaza Surfers Paradise is proudly part of Oscars Group, one of Australia's largest privately owned hospitality groups.
With over 45 venues across NSW, VIC, QLD and SA, Oscars Group is known for its supportive team culture, strong career development pathways and commitment to delivering premium hospitality experiences across hotels, pubs, gaming, restaurants and event venues.The hotel also operates under the IHG Hotels & Resorts umbrella, a global hospitality leader with more than 6,000 hotels in over 100 countries.
As part of IHG, you'll be joining a worldwide network that encourages personal growth, celebrates success and provides opportunities to build your hospitality career locally and internationally.
#J-*****-Ljbffr

📌 Front Office Duty Manager (Gold Coast)
🏢 Oscars Group
📍 Gold Coast