Join Our Team as a Client Services Officer

Bring compassion, organisation, and cultural awareness to every client interaction.

About Us & Our Purpose

Since 2001 Abbott Native Title Trustees (Abbotts) has grown and evolved to include various trustee roles across Western Australia including Kimberley, Pilbara, Goldfields and Murchison regions. It now offers its services Australia wide.

It has established an experienced team based in Perth which works closely with all of its trusts, regularly travelling to meet with the representatives of each group to ensure we provide a skilled, transparent and fair service.

Through Paperbark Corporation Services it also provides a range of services to Aboriginal companies (ASIC) and corporations (ORIC) including administration, bookkeeping and governance support. It also assists these entities to liaise and do business with mining companies, local government and state government agencies by providing logistical and facilitation services for meetings and surveys.

We acknowledge Aboriginal Peoples' inherent rights to culture, country and resources, and are committed to working alongside communities to support improved political, economic and social outcomes. Guided by the principles of self-determination, we listen to and learn from Aboriginal people, respect the importance of culture and community, and deliver services that are transparent, accountable and fair. We strive to conduct all our work with integrity, professionalism and respect, supporting Aboriginal people to make decisions about their own future.

What’s the Role?

Do you take pride in delivering exceptional service - where accuracy, empathy and cultural sensitivity go hand-in-hand? Are you a natural problem-solver with a people-first mindset?

As our Client Services Officer, you’ll play a vital role in supporting Aboriginal and Torres Strait Islander clients across Australia. You’ll be the first point of contact, a calm and confident communicator, and a trusted part of our Perth-based team.

Your days will be dynamic:



managing applications, booking travel, updating client records, answering calls, and proactively anticipating the needs of our clients - always with warmth and precision.

A Day in the Life Might Include:

- Managing applications from start to finish, including, eligibility checks and document processing.
- Providing timely, respectful support and advice to clients over the phone and in person.
- Booking travel and liaising with third parties to coordinate logistics.
- Maintaining up-to-date client records and working across databases and systems.
- Supporting your team to ensure the smooth delivery of services - especially during busy periods like February and July.

What You’ll Bring:

- Excellent written and verbal communication skills - you’re clear, respectful, and easy to talk to.
- Accuracy and attention to detail – you take pride in getting things right.
- A proactive mindset – you anticipate needs, spot issues early, and take action.
- Strong problem-solving skills – you stay calm and logical when challenges arise.
- Experience in a client-facing, admin-heavy role - ideally with First Nations clients.
- A commitment to cultural respect - a willingness to listen and learn from Aboriginal and Torres Strait Islander people.
- Confidence using IT - Microsoft Office and internal systems.

It’d Be Great If You Also Have:

- Experience working with Aboriginal and Torres Strait Islander people.
- Knowledge of Charitable or Native Title Trusts.
- Strong interpersonal skills - you naturally build trust and rapport.

Why Join Us? We offer the chance to be part of a close-knit team where purpose meets precision. Your work will support Aboriginal and Torres Strait Islander people and communities, and you’ll develop skills in a unique and meaningful sector. You’ll also gain exposure to culturally rich and diverse work across WA.

To Apply:

Please send your resume and a short cover letter outlining why you believe you’re a strong fit for this role.

You will be required to obtain a National Police Clearance and Working with Children Check.

📌 Client Services Officer (Perth)
🏢 Abbott Native Title Trustees
📍 Perth