Job Description
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Arisit is anAustralian owned company with exclusive distribution of a range of appliance brands, ranging from laundry and cooking appliances to state-of-the-art electronics from around the world, including Europe, USAand Asia.
About The Role n
Reporting to the Service Operations Manager, you will be a key member of the after-sales team, providing technical support and spare parts expertise to customers, service agents, and technicians. You will be responsible for conducting pre-assessments of appliance service enquiries, identifying and interpreting spare parts requirements, processing parts orders, and assisting with technical and product-related enquiries.
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You will;
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Provide technical pre-assessment support for appliance service enquiries.
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Identify and interpret spare parts requirements using exploded diagrams, parts manuals, and technical documentation.
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Assist customers and service agents in identifying the correct replacement parts.
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Process spare parts orders accurately and efficiently using internal systems.
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Respond to enquiries regarding parts availability, pricing, and product information.
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Support fault diagnosis and determine likely parts required before technician attendance.
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Coordinate with customers, technicians, and service agents to facilitate efficient repairs.
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Maintain accurate records and updates within CRM and business systems.
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Provide ongoing updates on parts orders, deliveries, and service progress.
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Collaborate with internal departments to achieve positive customer outcomes.
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About You n
You are a customer-focused and technically minded professional who enjoys solving problems and delivering exceptional service. You are comfortable working independently and as part of a team, possess strong computer literacy, and can quickly learn new systems and processes. Experience within the appliance, whitegoods, automotive, manufacturing, or related industries will be highly regarded.
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You will also have;
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Ability to read and interpret parts manuals, exploded diagrams, and technical documentation.
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Previous customer service experience with excellent written and verbal communication skills.
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Strong problem-solving, analytical, organisational, and time management skills with a high level of attention to detail.
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Ability to work independently and collaboratively within a team environment.
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Robust computer literacy and confidence learning new systems and processes.
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Experience using CRM, Dynamics, or similar business systems is highly regarded.
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Previous experience in technical support, or after-sales support will be advantageous.
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Why Join Arisit? n
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Lead a critical operational function with national impact.
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Work with global appliance brands and diverse product categories.
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Influence service strategy and customer experience outcomes.
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Collaborative environment with exposure to product, compliance, and international stakeholders.
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📌 Aftersales Support Officer (Melbourne)
🏢 Arisit
📍 Melbourne