General information

Name

Communications Manager

Site / Location

Melbourne Support Centre

Ref #

12388670

Entity

Australia Post

Opening Date

02-Oct-2026

Suburb

Richmond

Work Type

Fixed Term Full Time

Length of Assignment

12 months

Description & Requirements

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

This is a 12 month fixed term opportunity, the Communications Manager is part of the team that carries responsibility for protecting and enhancing Australia Post’s reputation and its social license to operate, which is achieved through the delivery of Australia Post’s communications strategy.

Reporting to Senior Communications Manager, you will act as a communications business partner to our Customer Success team, connecting the teams priorities and expertise with the workforce and external audiences. Provide strategic communications advice that protects and enhances Australia Post’s reputation. Critical to this role will be working collaboratively across the enterprise and business teams.

You will build effective relationships at all levels of the business and develop a deep understanding of business needs and stakeholder audiences.

You’ll also

- Help deliver on the Communications strategy and develop strategic communications approaches that build understanding among team members and strengthen engagement with customers, industry and stakeholders.
- Build trusted relationships with leaders across the entire business, prepare creative and compelling content, briefs, messaging and presentations as needed




- Work with Business Unit teams to develop a deep understanding of the particular interests, agendas, issues and opportunities to work collaboratively with Parcel, Post & eCommerce Services
- Support key enterprise projects and initiatives by developing and advising on communications approaches to enhance team member and stakeholder engagement
- Identify and develop opportunities to amplify Customer Success initiatives, insights and achievements across Australia Post channels and, in partnership with relevant teams, through external media, speaking and stakeholder opportunities.
- Collaborate with the wider Communications team to ensure consistency of business messages and alignment with enterprise-wide programs including
- Maintain an integrated view of Customer Success communications priorities, as well as help manage the calendar of communications activity and work with the Head of Team and Senior Communications Manager to identify opportunities for innovation for the Team and manage innovation projects

About you You are an experienced and creative communications expert in your field. You combine sound judgement with strong writing and relationship skills. You can identify the audience, reputational risk and communications prospect in complex business activity.

Action-oriented, creative and driven by data, you are organised, efficient, adaptable and have a solution-focused attitude. You’re inquisitive, proactive, eager to get stuff done and enjoy building strong relationships with team members and stakeholders across the business.

You’ll also have

- Experience as a communications professional in a large,



complex, and highly regulated organisation
- Relevant tertiary qualifications in communications or a related discipline
- Exceptional organisation skills to manage multiple initiatives at once
- Project management skills to ensure that large scale programs are planned, run, and evaluated efficiently and consistently
- You’ll also provide communications advice during issues, incidents and business continuity events, connecting Customer Success with enterprise issues processes and specialist teams

What else is in it for you?

- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us.

If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.

📌 Communications Manager (Richmond)
🏢 Australia Post
📍 Richmond