Job Description
Service Desk / Desktop Support Analyst (L1-L2)
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Adelaide CBD 6 Month Contract
Due to the nature of this role, applicants must hold an active Australian Government Baseline Security Clearance at the time of application.
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About the Opportunity
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nWe are currently seeking multiple high calibre Service Desk / Desktop Support Analysts (L1-L2) to join a Federal Government organisation based in Adelaide CBD. This is an excellent opportunity for motivated IT professionals who thrive in fast paced environments and can quickly become productive within a contractor setting.n
nWorking within a modern Microsoft centric environment, you will provide frontline technical support to end users, ensuring the smooth operation of business critical systems and services.n
Setting
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Microsoft 365
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Microsoft Azure
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ServiceNow
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Windows Desktop Environment
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Key Responsibilities
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Provide Level 1 and Level 2 desktop and service desk support.
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Troubleshoot hardware, software, application, and user access issues.
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Manage and resolve incidents and service requests through ServiceNow.
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Support Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint.
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Assist with Azure and identity related support activities.
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Deliver excellent customer service to internal stakeholders.
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Escalate complex issues where appropriate and contribute to ongoing service improvements.
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This opportunity is suited to junior to mid level IT professionals who are eager to develop their careers in a supportive and high performing environment.n
Essential Requirements
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Demonstrated experience providing L1/L2 Desktop Support or Service Desk support.
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Experience supporting Microsoft 365 environments.
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Exposure to Azure and ServiceNow.
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Strong troubleshooting and customer service skills.
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Current Australian Baseline Security Clearance.
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Ability to work onsite in Adelaide CBD.
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What's on Offer
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Initial 6 month contract.
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Modern Microsoft technology environment.
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Convenient Adelaide CBD location.
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Opportunity to work alongside a high performing team.
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Immediate start available.
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Interested candidates who hold an active Baseline Security Clearance and are immediatly available are encouraged to apply.
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nWe are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.n

📌 Service Desk / Desktop Support Analyst- (Adelaide)
🏢 Emanate Technology
📍 Adelaide