Customer Care Consultant / Service Advisor
Stanmore Mazda
Stanmore Mazda is seeking an enthusiastic and customer-focused Customer Care Consultant / Service Advisor to join our successful and long-established Service Department located in Stanmore, in Sydney's Inner West.
This is an excellent prospect for an individual with outstanding customer service skills who enjoys working in a fast-paced environment and is committed to delivering exceptional customer experiences.
A genuine passion for customer service
Strong communication and interpersonal skills
Excellent organisational and time management skills
High attention to detail
Ability to work effectively within a team environment
Professional presentation and positive attitude
Current Australian driver's licence with a clean driving record
Commitment to delivering outstanding customer satisfaction
Ability to multitask and work efficiently under pressure
Previous experience in a Service Advisor, Customer Service, Hospitality, Retail, or Automotive role
Knowledge of vehicle servicing and maintenance processes
Strong administration and computer skills
Key Responsibilities
Welcoming and assisting customers with their service requirements
Preparing repair orders and accurately documenting customer concerns




Coordinating vehicle servicing and repairs with workshop technicians
Providing customers with service updates and repair recommendations
Managing phone, online, and email service bookings
Following up with customers after servicing to ensure satisfaction
Assisting with daily administrative duties, including repair order processing and banking
Utilising internal dealership systems and processes, including EraPower/Pentana
Building and maintaining strong customer relationships
Achieving customer satisfaction and dealership performance targets
An attractive remuneration package, above industry standards, is available for the right candidate.
Superannuation is paid in addition to the base salary.
Advantages include:
Ongoing training and support
Supportive team environment
Experience working with industry-leading dealership software, including EraPower/Pentana
Receive one paid rostered day off (RDO) each month
Employee discounts and dealership benefits
Applicants must be currently residing in Australia and be Australian or New Zealand citizens, permanent residents, or hold unrestricted working rights in Australia.
Stanmore Mazda is an equal opportunity employer and welcomes applications from all suitably qualified candidates.
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