Customer Service Officer – Pedigree Paper
Location: Dandenong South, VICWork arrangement: On siteEmployment: Full time
Be the person our customers know they can count on
At Ball & Doggett, great customer service is about more than answering questions - it's about building relationships, solving problems and making things happen.
As Australia's largest distributor of paper, packaging, labels, inks and wide-format media, we've been supporting Australian and New Zealand businesses for over 100 years.
We're growing, evolving and investing in the future, and we're looking for a Customer Service Officer to join our friendly team in Dandenong South.
If you're curious, organised, enjoy working with people and love finding solutions, this could be your next career move.
Why You'll Love This Opportunity
Join a supportive and genuinely collaborative team
Build strong customer and internal relationships
Become an expert in our diverse product range
Develop your customer service, sales and systems skills
Work with Microsoft Dynamics 365
Hybrid working arrangements
Training and career development opportunities
WRK+ Great Workplace
Free onsite parking
Paid parental leave and Employee Assistance Program
The Opportunity
Reporting to the National Customer Service Manager, you'll play an important role in creating a great customer experience - from enquiry through to delivery.
You'll work closely with customers, Sales, Warehouse and Operations to keep orders moving, solve problems and make sure our customers receive the service they expect.




What You'll Be Doing
Manage customer enquiries via phone and email
Process orders and prepare quotations
Respond to product enquiries and resolve customer queries
Work closely with internal teams to ensure customer needs are met
Keep customers informed and follow through on commitments
Build strong customer relationships
Develop your knowledge of our products and industry
Use systems including Microsoft Dynamics 365 and Microsoft Office
About You
We're looking for someone who is curious, capable and genuinely enjoys helping people.
Solid communication and relationship-building skills
Excellent organisation and attention to detail
Strong problem-solving skills
Confidence learning new systems and technology
Around 2+ years' experience in customer service, sales support, administration or another client-focused role
D365 experience is a big advantage.
Experience in print, paper, packaging or distribution is great, but not essential.
Why You'll Succeed Here
You will receive extensive training, support and guidance to help you learn our products, systems and customers.
We're looking for someone who wants to build relationships, solve problems, learn the business and make a difference.
At B&D;, you'll be part of a workplace where people are trusted, supported and empowered to do their best work.
Please note the successful candidate will be required to complete a National Police Check and pre‐employment medical, including Drug & Alcohol testing.
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📌 Customer Service Officer (Melbourne)
🏢 Ball & Doggett
📍 Melbourne