We are seeking an experienced, motivated and hands‑on Branch Service Manager to lead the day‑to‑day operations of our Victorian branch. This is a hybrid leadership role, split between office‑based branch leadership and hands‑on field work. The role is ideal for a highly organised and proactive professional who can manage people, workflow, customer expectations and operational performance in a fast‑paced service workplace.

Operational Leadership

The successful candidate will oversee workshop and field service operations, technician scheduling, service administration, customer support, spare parts coordination, machine preparation and overall branch workflow. You will work closely with an experienced national management team and have direct access to solid factory‑backed technical and operational support.

Customer Service and Growth

This role will support the continued growth of our Victorian operations by improving service performance, strengthening customer relationships, supporting customer retention and identifying opportunities to expand the branch and service business throughout Victoria.

You will help maintain our strong reputation for customer service, technical support, first‑time fix outcomes, targeted response times and high customer satisfaction. In this 50/50 hybrid role, you will balance your time equally between leading the team from the office and working on site, actively stepping into the field to support technicians and engage directly with customers when required.

Key Responsibilities

Lead daily operations across the Victorian service branch

Manage field, workshop, and service administration teams

Oversee service scheduling, allocation, completion, invoicing, workflow, and WIP targets

Drive productivity, accountability, operational efficiency, and high standards of workmanship

Ensure machines and repairs meet company, manufacturer,



and customer requirements

Provide leadership, guidance, and technical support to technicians

Support response‑time targets, customer service outcomes, and clear communication

Monitor workshop productivity, spare parts coordination, and stock levels

Uphold WHS procedures, policies, and safe work practices

Identify opportunities for branch growth, service revenue, and customer expansion

Requirements

Leadership Experience

Experience as a Service Manager, Workshop Manager, or similar

Ability to lead and motivate technical service teams

Strong planning, organisation, and time‑management skills

Calm under pressure with strong communication skills

Technical Skills

Strong mechanical and diagnostic capability

Experience with hydraulic and electrical fault finding and repairs

Ability to read and interpret hydraulic and electrical schematics

Forklift, automotive, heavy equipment, agricultural, transport, or materials‑handling industry experience will be highly regarded

Trade qualification preferred but not essential, depending on experience

Safety and Compliance

Strong understanding of WHS obligations and compliance requirements

About You

Leadership and Communication

You are a confident, approachable leader with strong organisational and communication skills. You lead by example, support your team, and take pride in maintaining high standards across the business.

Operational Focus

You thrive in a fast‑paced service environment and can balance people management,



workflow coordination, customer expectations, and operational priorities. You are solutions‑focused, proactive, and able to make sound decisions under pressure.

Customer and Team Relationships

You build strong working relationships with staff and customers and are committed to delivering exceptional service outcomes while maintaining a positive, professional workplace culture.

Technical Confidence

You are confident using modern technology and service management systems and can provide practical technical support when required. You are also genuinely keen to remain hands‑on, stepping into the workshop or field to support technicians, solve problems, and stay connected to the day‑to‑day service environment.

About Hubtex

Hubtex Australia is a national leader in articulated forklifts, multidirectional sideloaders, and specialised materials handling solutions.

As a wholly owned subsidiary of HUBTEX Maschinenbau, we provide direct factory‑backed technical support, engineering expertise, premium products, and long‑term stability rarely found within the industry.

With branches located nationally, we continue to grow through our robust reputation, technical expertise, industry‑leading after‑sales support, and long‑term customer relationships.

Why Join Us?

- Attractive salary package plus fully maintained company vehicle

- Unique leadership and hands‑on role – no sitting behind a desk all day

- Strong support from an experienced national management team

- Work with premium equipment and industry‑leading products

- Genuine opportunity to influence branch performance and future growth

- Ongoing training, development, and career progression opportunities

- Stable, long‑term role with a growing Australian business and great team culture

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📌 Branch Service Manager - Victoria (Melbourne)
🏢 Hubtex Australia
📍 Melbourne