Salary: Up to $45,128 per annum plus super (Remuneration stated is for the full-time position)

Work type: Temporary Full time

Program Duration: 12 months

Commencing: February 2027

Are you passionate about storytelling, learning and connecting with your community? Brisbane City Council's Corporate Traineeship program is offering a Certificate III in Customer Engagement to help you build a career in libraries, customer service and community-focused environments.

This traineeship provides an opportunity to gain hands-on experience within Brisbane City Council libraries while developing the skills and knowledge required to deliver excellent customer service and community engagement outcomes.

Be part of a workplace that values learning, development and growth while building skills for your future career.

What’s in it for you?

- Gain hands-on experience working in local libraries that support storytelling, digital inclusion, and community events.
- Help deliver programs such as Storytime for kids, tech help for adults, and public workshops.
- Work as part of a friendly, community-focused team in vibrant library settings.
- Receive ongoing mentoring from mob and a dedicated traineeship coordinator.
- Build skills for a long-term career in libraries, community engagement, or customer service.

What we’re looking for:

- Passionate about libraries, learning and supporting the community.
- Reliable,



motivated and open to learning recent skills.
- Strong communication and customer service skills, or a willingness to develop them.
- Committed to completing training modules throughout the year.
- Able to travel across Brisbane (some library locations may not be serviced by public transport).

Location: Opportunities are available across a number of Brisbane City Council library locations, including Brisbane Square Library (Brisbane City) and Toowong Library . Successful applicants will be advised of their placement location during the recruitment process and provided with support throughout their traineeship. After completing the traineeship, you'll have:

- A nationally recognised qualification (Certificate III in Customer Engagement).
- Practical customer service and community engagement experience.
- Valuable experience working within a public library environment.
- The skills and confidence to apply for roles within Council or beyond.

How to apply: To apply, simply submit your resume. No cover letter required. If you have any questions about the role, contact Anna Bellis via [email protected]

Application Closing Date: Sunday 18th October 2026 at 11:55pm AEST.

Brisbane City Council is an equal opportunity employer and encourages applications from people of all backgrounds, experiences and abilities.

📌 CUSTOMER ENGAGEMENT TRAINEE (Brisbane)
🏢 Brisbane City Council
📍 Brisbane