Customer Growth & Success Specialist

Help customers succeed. Drive growth. Make an impact.

At Welding Industries Australia, we're transforming the way we engage with customers by combining industry-leading products, strong customer relationships, and emerging digital technologies. We're looking for a motivated and customer-focused Customer Growth & Success Specialist to help grow our business while delivering an exceptional customer experience.

This is an exciting opportunity for someone who enjoys both sales and customer relationship management. You'll work closely with customers, channel partners, and our wider sales team to identify opportunities, solve problems, and help customers get the most value from our products and services.

Using CRM systems, data insights, and AI-assisted tools, you'll spend less time on administration and more time doing what matters most: building relationships, creating opportunities, and delivering outstanding customer outcomes.

What You'll Be Doing

Drive Sales Growth

- Manage inbound enquiries across phone, email, digital channels, and social media.
- Identify, qualify, and convert sales opportunities into orders.
- Conduct outbound customer calls to generate new business and grow existing accounts.
- Proactively identify upselling, cross-selling, and reorder opportunities.
- Support the field sales team with lead generation, quote follow-up, and opportunity management.
- Coordinate with internal teams to ensure customer orders are fulfilled accurately and on time.

Deliver Outstanding Customer Success





- Become the trusted point of contact for an assigned portfolio of customers.
- Build strong, long-term relationships that drive loyalty and retention.
- Monitor customer activity and buying trends to identify opportunities and risks.
- Follow up after sales and service interactions to ensure customer satisfaction.
- Help customers maximise the benefits of our products, technical support, and digital services.
- Resolve issues quickly and coordinate support across the business when required.

Support Key Accounts & Channel Partners

- Assist with customer and channel partner communications, promotions, and product updates.
- Prepare account insights and performance data for business review meetings.
- Maintain accurate customer records and opportunity pipelines within the CRM.
- Share customer feedback and market insights to support continuous improvement.
- Assist with training and onboarding activities for channel partners.

Leverage Digital Tools & Data

- Use CRM and AI-assisted tools to prepare for customer conversations and manage follow-up activities.
- Act on data-driven opportunities such as lapsed accounts, open quotes, and reorder timing.
- Support customers in using our online ordering platforms, digital resources, and self-service tools.

What Success Looks Like





- Achieving revenue and growth targets across your customer portfolio.
- Strong quote-to-order conversion rates.
- High customer retention and reorder levels.
- Quality sales opportunities generated for the field sales team.
- Excellent customer satisfaction and responsiveness.
- Consistent CRM usage and high-quality customer data.

What We're Looking For

- Previous experience in sales, customer service, account management, customer success, or a similar customer-focused role.
- Strong communication and relationship-building skills.
- A proactive and positive approach to customer engagement.
- Commercial awareness with a passion for identifying growth opportunities.
- Strong organisational skills and attention to detail.
- Confidence using CRM systems and digital tools.
- Ability to work collaboratively within a high-performing team setting.
- Experience in industrial, technical, manufacturing, welding, or trade-related industries will be highly regarded, but not essential.

Why Join WIA & Weldwell?

At WIA, you'll join a respected industry leader with a strong reputation for innovation, customer service, and quality. You'll be part of a supportive, collaborative team where your ideas are valued, your success is recognised, and your development is encouraged. If you're passionate about building relationships, delivering exceptional customer experiences, and driving business growth, we'd love to hear from you.

Apply now and help shape the future of customer growth and success at WIA.

📌 Customer Growth & Success Specialist (Melrose Park)
🏢 Welding Industries of Australia
📍 Melrose Park