Why Join Us?

The City of South Perth's talented workforce prides itself on delivering excellent service to the community. Located 4kms from the Perth CBD and bordering the stunning Swan River, the City is widely recognised for its active places and beautiful spaces.

As an organisation, we are committed to being an employer of choice by attracting and retaining values based and customer service orientated people. When employed by us, you will have the opportunity to thrive, as well as take advantage of great working conditions and benefits including:

- 5 weeks Annual Leave plus 17.5% Leave Loading
- Purchase up to 4 Additional Weeks of annual leave per year
- Flexible Working Arrangements / Working from Home options
- Free Parking
- 8 weeks Paid Parental Leave
- Flexitime available for full time employees
- Learning and Professional Development opportunities, including the popular Perth Inner City Mentor Program
- Award winning Health and Wellness Program, free and onsite for all employees
- Flu Vaccinations and Skin Screening
- Outdoor Active Classes and Team Activity Challenges
- Yoga and Pilates
- Physical Nutrition programs
- Financial wellbeing tools
- Mental Health and Safety seminars

- Superannuation 1/1 Sessions
- Corporate Discounts with major Health Insurance Providers (up to 7% discounts)
- Personal Leave up to 14 days per year (based on length of service)
- Inclusive and Safe workplace practices
- We are also working towards becoming a Menopause Friendly Employer.

About the Position This position is pivotal to the organisation's customer service culture. Responsible for the effective delivery of the highest quality customer service, the Customer Service Coordinator has the overall responsibility for coordinating both people and information resources within the Customer Service Team.



The Customer Service Coordinator is the customer service specialist, driving service improvement across the organisation, and is the Subject Matter Expert (SME) for customer systems.

The Customer Service Coordinator will be required to model and continuously demonstrate the City's corporate values as well as a high-level commitment to customer service and service delivery excellence. This includes mentoring, developing and nurturing excellence within the Customer Service Team and across the organisation The Customer Service Coordinator plays a leadership role in supporting, promoting, and enhancing the City's service delivery models including the TechnologyOne, Request Management CRM and knowledge base and has a high level of business analytic skills and experience for system improvement.

To be successful in this position you will need to demonstrate:

- Diploma in Management or relevant experience in a leadership position.
- Well developed written and verbal communication skills.
- Good negotiation/ conflict resolution skills with high level of problem resolution and interpersonal skills.
- Proven time management and organisational skills.
- Ability to lead, coach, mentor and develop a customer service team.
- Highly developed knowledge of computer applications, particularly Microsoft.
- Robust understanding of customer service systems, including request management, knowledge and telephony.
- Proven experience as a people leader in a change environment.




- Experience with continuous improvement of business systems in a customer service environment.
- Current National Police Clearance.

Please see the attached position description for further information.

Ready to Apply

If you're ready to be a part of our diverse and progressive team, please submit an online application using the 'Apply Here' button on the City's website. Supporting documents should be saved in .pdf format. Hardcopy applications may also be provided to our Civic Centre Reception. Applications in formats that cannot be opened will not be assessed.

For more information regarding the position, please contact, Danielle Cattalini, Manager Customer, Communications and Engagement, on [08 9474 0777](tel:08 9474 0777) and visit the City's website southperth.wa.gov.au/careers

Applications close at 4.00pm AWST on Thursday 15 October 2026.

Please note: Applications are considered as they are received and interviews will be arranged accordingly. The City reserves the right to close advertisements early, therefore an early application is strongly encouraged. By submitting an application,

you consent to the City storing and using your data for the purposes of recruitment activities.

The City of South Perth acknowledges and pays respect to the traditional custodians of the land upon which we live, work and play - the Whadjuk people of the Noongar nation.

The City of South Perth is an equal opportunity employer, who is committed to providing an inclusive workplace. We encourage applications from people with disability, Aboriginal and Torres Strait Islanders, and people from diverse cultural and linguistic backgrounds.

This publication is available in alternative formats on request; please contact the Customer Service Team to request alternative format type (08) 9474 0777 9474 0777).

📌 Customer Service Coordinator (People Leader) (South Perth)
🏢 City of South Perth
📍 South Perth