/n

29th September, 2026/n We are seeking a Customer Service Coordinator to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at our UniLodge - Wodonga Institute of TAFE. /n /n This role is a unique mix of front office reception, property management, and customer service and will give you a great prospect to learn new skills in a supported learning environment. /n About the Role /n /n

- Operate the day-to-day front desk reception area /n
- Assist with the ongoing property management of our student apartments /n
- Conduct room inspections & provide general administration support /n
- Assist residents with enquiries related to their residency, studies, general needs and overall well-being /n
- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc. /n
- Be an active member of the emergency response team during shift times /n About You /n

/n /n

- A focus on service and quality with the passion to deliver outstanding experiences /n
- Customer service experience in the accommodation industry /n
- Experience in a University Setting (highly regarded) /n
- Experience with Star Rez Property Management System (highly regarded) /n
- Be culturally aware and understanding of different cultures /n
- National Police Check & Working with Children’s check (required) /n About UniLodge /n

/n /n





/n UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle. With a growing portfolio of over 105 properties, encompassing over 31,000+ managed beds, it’s a very exciting time to join the UniLodge team! /n

/n /n

/n Our Benefits and Culture /n

/n /n

/n Our culture is built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible. /n

/n /n

- A diverse culture that is friendly, fun and collaborative

/n

- Acknowledgement, rewards and benefits /n
- A multicultural & diverse environment /n
- Development and career advancement opportunities /n
- Benefits: On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Employee Assistance Program, Emerging Leader Program and more! /n How to Apply /n

/n /n

/n Apply with your CV and a 1-page cover letter. While we take a look at your application, we encourage you to get to know us a little better through our website and various social media channels. /n

/n

/n UniLodge Living Group is committed to providing a protected, respectful, and inclusive workplace. Candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to preventing gender-based violence in the workplace. /n

/n

/n UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds./n

/n

/n We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant./n /n

/n

📌 Customer Service Coordinator (Melbourne)
🏢 Unilodge
📍 Melbourne