/n Job no: 946248 /n Join the leadership team at Myer Highpoint and play a key role in delivering exceptional customer experiences while driving team performance across one of Australia's most iconic retail brands. /n

/n As the Customer Service Manager, you'll lead passionate retail teams across multiple departments, creating a customer-focused culture that delivers outstanding service and strong commercial results. You'll be empowered to coach, develop and inspire your team while contributing to Myer's strategic vision and operational excellence. /n Working with a collaborative leadership team, this is an exciting opportunity to further your management career in a quick-paced and rewarding retail environment. /n

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- Showcase your customer service excellence by leading team performance /n
- Opportunities for succession planning and career development

/n /n About The Role: /n /n

- Manage the daily operations of your departments, driving customer satisfaction and financial performance /n
- Optimise team productivity by leveraging workforce management and further developing team member skills

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- Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition

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- Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities

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- Lead,



empower and inspire your team with a consistent focus on developing the next generation of Myer leaders

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- Maximise your time spent within your departments to lead and manage your teams and gain customer insights /n /n About You: /n /n
- Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment

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- People leadership skills with a 'hands-on' approach are essential

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- Demonstrated ability to lead teams, achieve targets and monitor KPI's

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- Experience in performance management and getting the best from your teams will be highly regarded

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- Customer focused with superior customer service skills

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- Strong retail, financial and business acumen

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- Excellent time management skills with the ability to prioritise and achieve within timelines

/n /n Benefits to you: /n /n

- Become a leader within one of Australia’s most-loved department stores

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- Career development and progression opportunities, local and national

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- Exciting Team Member discounts and exclusive offers

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- Access to volunteer, parental and lifestyle leave

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- Service Recognition, Inspirational People Awards, and more!

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/n Our management leaders work across a fortnightly rotating roster aligned to key trading hours, including weekends and peak retail periods such as Black Friday and the Christmas-New Year season./n

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📌 Customer Service Manager (Melbourne)
🏢 Myer- Customer Service Manager
📍 Melbourne