/n Apex Building Products in Campbelltown is seeking an experienced and motivated Customer Service Team Leader to join our internal sales and customer service team. /n This is an exciting opportunity for a customer-focused leader who enjoys working in a fast-paced environment and has a strong understanding of customer service, internal sales and order management. /n As Customer Service Team Leader, you will be working hands-on entering orders, supporting key customers and resolving issues. At the same time, you will be responsible for leading and developing the customer service team while ensuring our customers receive a consistently high level of service. /n About The Role /n /n Customer Service & Sales Support /n /n

- Respond promptly to customer enquiries via phone and email, providing accurate information about products, pricing, availability and order status /n
- Build and maintain strong relationships with key customers and support the team in delivering excellent customer service /n
- Handle escalated customer enquiries, complaints and complex issues, ensuring appropriate and timely resolution /n
- Process and oversee complex customer orders accurately and efficiently in SAP /n
- Collaborate with the sales team to support sales initiatives, prepare quotes and sales orders and identify opportunities to improve customer service /n /n /n Team Leadership & Management /n /n
- Motivate and lead from the front by working within the customer service team to achieve high standards of customer service and operational performance /n
- Allocate and coordinate workloads across the team to ensure customer enquiries and orders are managed efficiently /n
- Coach, mentor and develop team members, providing regular feedback and support /n
- Monitor team performance against agreed service levels, KPIs and business objectives /n
- Identify training and development needs and support continuous improvement within the team /n
- Promote a positive,



cooperative and customer-focused team culture /n
- Run recruitment, onboarding and performance management for customer service team members /n /n Who We Are Looking For /n /n
- Minimum 3 years of experience in a Customer Service Management, Team Leader or Senior Customer Service role /n
- Recent experience in a fast-paced manufacturing environment, entering orders and supporting key customers

/n

- A proactive leader with a passion for designing workflows and efficient processes within a growing organisation /n
- Self-driven approach with the ability to work independently while also leading and supporting a young team /n
- Excellent attention to detail and the ability to ensure complex customer orders are processed accurately /n
- Strong organisational skills with the ability to prioritise workloads in a fast-paced environment /n
- Excellent communication, interpersonal and negotiation skills /n
- Strong computer skills;

experience with SAP and CRM systems is an advantage /n

- Experience with metal roofing, sheet metal, steel or related building products is highly desirable /n /n What We Offer /n /n
- Full time permanent position /n
- An exciting leadership role with room to grow yourself, your team and the opportunity to see your impact every day /n
- Opportunity to lead and develop an established Customer Service team /n
- Join a dynamic, achievement-driven team /n
- Strong company, robust future /n /n About The Company /n Apex Building Products is part of the Apex Steel Group, one of Australia’s largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do. /n Join our team and be a part of our continued success! /n /n All applications to be submitted through Seek (Please do not call the office to enquire about the role) /n

📌 Customer Service Team Leader (Campbelltown)
🏢 Apex Steel Group
📍 Campbelltown