This is a Customer Success Intern role with Hatch based in Sydney, NSW, AU == Hatch == Role Seniority

- intern

Responsibilities More about the Customer Success Intern role at Hatch

- Get great roles in front of the right people. Launch and promote job ads for our customers across Hatch and LinkedIn.
- Keep the marketplace fresh and high-performing. Run regular health checks across Hatch to find underperforming and ageing jobs, creating and carrying out action plans to address problems where necessary
- Find and engage top talent. Run targeted outreach through various campaigns (i.e. LinkedIn, emails, socials), reaching both the Hatch talent pool and the wider market.
- Set our customers up to win. Be the hands-on expert behind every customer's success on Hatch: support building out company profiles, fine-tune job ads, and share best practices and performance insights that improve their results.
- Be the go-to for customers and candidates. Partner with the Growth team to respond quickly and thoughtfully to requests from both sides of the marketplace.
- Bring the customer's voice to the team. Turn customer conversations into feedback and insights that shape how our Growth, Product and Engineering teams build Hatch.
- Roll up your sleeves. Take on whatever else comes up across Customer Success. At a startup, no two weeks look the same!

Key criteria

- Currently studying. You're enrolled at university or TAFE. Business, HR, marketing, or communications degrees are a plus.
- You write clearly. You can improve a job ad, write an outreach message or a customer email that's clear, friendly and gets a response.
- You're a self-starter. You take ownership, act without waiting to be asked, and do well in a fast-moving startup where priorities shift.
- You love the details.



You spot an ageing job or a broken ad before anyone else does, and you're organised enough to juggle several responsibilities at once.
- You're organised. You can juggle job ads, customer requests and outreach campaigns without dropping the ball. You prioritise well, meet deadlines and keep track of the details while fitting it all around your studies.
- You look for answers in the data. You're curious about why a role isn't performing and comfortable working out what to do next.

Nice to haves

- You have prior experience.

Experience in customer service, recruitment, admin or sales has taught you how to handle requests, fix problems and keep people happy.

- You know your way around LinkedIn. You get how people find and apply for jobs, especially Gen Z.

Experience with LinkedIn Recruiter, a CRM or an ATS is a bonus, not a must

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hatch team will be there to support your growth. ? Please consider applying even if you don't meet 100% of what’s outlined ?

Key Responsibilities

- ? Getting outstanding roles in front of the right people
- ? Keeping the marketplace fresh and high-performing
- ? Finding and engaging top talent
- ? Ensuring customers are well supported
- ? Sales admin support

Key Strengths

- ? Clear writing
- ? Attention to detail
- ? Data-driven mindset
- ? Prior experience in customer service or recruitment
- ? Familiarity with LinkedIn

Why Hatch is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to than just your resume. A Final Note: This is a role with Hatch not with Hatch.

📌 Customer Success Intern (Sydney)
🏢 Hatch
📍 Sydney