/n About the role /n The Customer Success Representative is responsible for ensuring our clients are successfully onboarded, adopt our solutions effectively, and derive maximum value from our products. This role requires a proactive, solutions-focused approach to addressing customer needs and challenges, and involves regular communication, troubleshooting, and collaboration with both internal teams and customers. /n /n You will be a trusted adviser and advocate for our customers, working closely with them to understand their business goals and align our solutions to drive their success. /n /n Please note: The scheduled shift for this position could be 9:00 a.m. to 5:00 p.m. or 11:00 a.m. to 7:00 p.m., based on business and coverage needs. /n /n What you'll do /n /n

- Support the customer onboarding process, ensuring a smooth transition from sales to implementation.

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- Conduct product training sessions and demonstrations to ensure customers are fully equipped to use our solutions effectively.

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- Proactively monitor customer health and satisfaction through regular check-ins.

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- Identify at-risk customers and work with them to address concerns, mitigate risks, and drive engagement.

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- Guide customers in adopting new features and capabilities of our product.

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- Provide recommendations to optimise usage, improve processes, and achieve better outcomes.

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- Work closely with Sales, Engineering, Marketing, and Product teams to address customer needs and feedback.

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- Identify opportunities to expand the scope of customer engagements, including cross-sell and upsell opportunities.

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- Ensure customers are aware of additional features or services that may benefit their business.

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- Act as the voice of the customer within the organisation, ensuring their needs and concerns are heard and addressed.

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- Develop customer case studies, testimonials, and references to showcase the success of our solutions.

/n /n Qualifications /n /n

- 3+ years’ experience in Customer Success, Account Management, or a similar client-facing role.

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- Experience working in the veterinary or pet industry is preferred.

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- Excellent communication and interpersonal skills, with the ability to build strong, lasting customer relationships.

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- Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues.

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- Experience with CRM software (e.g. Salesforce, HubSpot) and customer success tools.

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- Ability to manage multiple customers and projects simultaneously while maintaining attention to detail.

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- Strong presentation and training skills.

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- Proactive and self-motivated, with a customer-first mindset.

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- Strong organisational and time-management skills.

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- Adaptable and comfortable working in a fast-paced, dynamic setting.

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- Empathetic, with a genuine interest in helping customers succeed.

/n /n Why Join Us? /n /n

- Competitive salary and health benefits.

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- Remote-first culture with versatile working arrangements.

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- Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry.

/n /n CoVet is an equal opportunity employer and is committed to building a diverse and inclusive team. Accommodations are available for candidates participating in all aspects of the selection process. /n

📌 Customer Success Representative (ANZ) (Brisbane)
🏢 Covet
📍 Brisbane