The Customer Service Manager is responsible for establishing and maintaining a robust relationship and communications system with new and existing customers, franchisees and cleaners.
The Customer Service Manager will also ensure that the cleaning services are provided in accordance with the requirements of the Contract and the Quality Management System.
You must have a full understanding of all policies, procedures, have a positive can-do attitude, be self-driven and be able to work autonomously.The successful applicant will be:A self-starter with a demonstrated ability to work independentlyA strong history in positive client relations and customer serviceA demonstrated ability to manage, train and retain staff successfullyYour Responsibilities will includeStaff management and trainingPlanning and inspection of periodical worksFlexible working hours and prepared to work after hours when requiredAll Sydney MetroEssential relevant skills and experience:Commercial Cleaning industry experience, cleaning knowledgeHighly organisedExcellent verbal and written communicationProven history of managing teams and staffSalary package includes a fully maintained company vehicle, Tablet and phone.
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📌 Customer Service Manager (New South Wales)
🏢 seek.com.au
📍 New South Wales