We are a busy, modern dental practice looking for a warm, compassionate and highly organised Dental Receptionist to join our front-desk team.

This role is about much more than answering the phone and greeting patients. You will play an important part in creating an exceptional patient experience, helping coordinate the daily schedule, communicating with patients and the rest of our team.

You will work alongside our existing Treatment Coordinator and clinical team, helping ensure that the practice runs smoothly and that every patient feels welcomed, cared for and supported from the moment they contact us.

About You

We are looking for someone who genuinely enjoys working with people and understands that great communication and empathy are essential in healthcare.

You will ideally be:

⁠ ⁠Warm, friendly, compassionate and empathetic.

⁠ ⁠Confident and qualified on the phone.

⁠ ⁠Excellent at face-to-face communication.

⁠ ⁠Highly organised and able to multitask in a busy environment.

⁠ ⁠Comfortable managing appointments, schedules and patient enquiries.

⁠ ⁠A strong communicator who can remain calm under pressure.

⁠ ⁠Proactive and willing to help wherever needed.

⁠ ⁠Reliable, responsible and committed to being part of a team.

⁠ ⁠Patient-focused and passionate about creating a positive experience

Dental reception experience is highly regarded, but we are also open to someone from another customer-service or healthcare background who has the right attitude, communication skills and willingness to learn.

What We Offer

We believe a great practice starts with a great team.





You will be joining a friendly, supportive environment where everyone works together and helps each other.

We also offer:

⁠ ⁠Competitive remuneration based on experience

⁠ ⁠Monthly front-desk bonuses linked to patient experience and practice performance

⁠ ⁠A supportive and collaborative team environment

⁠ ⁠Ongoing training and development

⁠ ⁠Opportunity to grow within the practice long-term

⁠ ⁠A workplace where staff wellbeing and team culture are genuinely valued

Your responsibilities may include:

⁠ ⁠Welcoming and assisting patients in a warm and professional manner

⁠ ⁠Managing incoming phone calls and patient enquiries

⁠ ⁠Booking, confirming and coordinating appointments

⁠ ⁠Assisting with the organisation of the daily schedule

⁠ ⁠Communicating with patients regarding appointments and treatment

⁠ ⁠Supporting the Treatment Coordinator and clinical team

⁠ ⁠Helping create a smooth patient journey from arrival to departure

⁠ ⁠Assisting the team with general practice tasks when required The Person We’re Looking For

If you are someone who cares about people, communicates beautifully, enjoys being part of a team and takes pride in creating an exceptional patient experience, we would love to hear from you.

We are looking for someone who wants to build a long-term career with our practice and become an important part of our team.

If this sounds like you, we’d love to hear from you.

Pay: $30.00 – $35.00 per hour

Expected hours: No more than 32.0 per week

Benefits

- Employee discount

Work Location: In person

📌 Dental Receptionist (Sydney)
🏢 Iconic Smiles
📍 Sydney