/n Dispatch & Customer Service Coordinator /n Melbourne, VIC

/n Full-Time | Day Shift

/n FMI Building Innovation – Glass Division /n

/n Keep things moving. Deliver great service. Be part of a growing, values-led business. /n

/n About Us /n FMI Building Innovation is a leading manufacturer and supplier of high-performance glass and building solutions across Australia and New Zealand. /n Our Melbourne-based Glass Plant is looking for a reliable Dispatch & Customer Service Coordinator to join our team. /n If you enjoy staying organised, take pride in your work, and want to be part of a down-to-earth, supportive team — we’d love to hear from you. /n

/n About the Role /n As our Dispatch & Customer Service Coordinator, you’ll play an important role in the smooth and efficient running of our day-to-day operations. /n You’ll be a key link between our customers, warehouse, dispatch and delivery teams, helping ensure orders are booked, processed and dispatched accurately and on time. /n This is a varied role combining customer service, administration and dispatch coordination. The role requires strong attention to detail, excellent communication skills and a calm, organised approach — particularly when things get busy. /n Your duties will include: /n · Managing site bookings and scheduling

/n · Booking in all inbound orders upon arrival and following up on any missing or delayed deliveries

/n · Coordinating customer deliveries and pickups

/n · Providing customer service support via email and telephone

/n · Cross-checking invoices for accuracy

/n · Providing backup support for the Dispatch Planner

/n · Identifying and flagging orders that are not ready for dispatch

/n · Assisting customers with pickups

/n · Scanning orders into the SPIL system





/n · Assisting with walk-in sales and customer enquiries

/n · Supporting the wider team with general dispatch and administrative duties as required /n

/n What You’ll Need /n ✅ Strong attention to detail and organisational skills

/n ✅ Excellent communication and customer service skills

/n ✅ Ability to manage multiple tasks and prioritise in a busy environment

/n ✅ Good computer skills and confidence learning new systems

/n ✅ A proactive approach to identifying and resolving issues

/n ✅ Reliable, punctual and well organised

/n ✅ Ability to work effectively as part of a team

/n ✅ A positive, can-do attitude /n Nice to have (but not essential): /n · Previous experience in dispatch, logistics, warehousing and customer service experience

/n · Experience working in a manufacturing environment

/n · Experience with dispatch, order management or inventory systems

/n · Experience coordinating deliveries, pickups or bookings /n

/n What We Offer /n ü Full-time position with a well-established, trans-Tasman business

/n ü A varied role where no two days are the same

/n ü Down-to-earth, supportive and team-focused environment

/n ü Opportunity to develop your skills across customer service, dispatch and operations

/n ü Be part of a growing business supplying premium glass and building solutions /n

/n /n If you’re looking for a varied, quick-paced role where you can use your organisational and customer service skills while being part of a supportive team — we’d love to hear from you. /n Apply today and take the next step in your career with FMI Building Innovation. /n You must be based in Melbourne and have full Australian work rights to apply for this role. /n No agency referrals, please. /n

📌 Dispatch & Customer Service Coordinator (Melbourne)
🏢 FMI Building Innovation
📍 Melbourne