Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.
One of Melbourne's most iconic CBD arcades has been reimagined with the redevelopment of "Melbourne Walk," now home to IHG's first Australian dual-branded hotel project.Open the door into Hotel Indigo, and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life.
Making the most of the retail haven, Holiday Inn offers a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.A little taste of your day-to-dayGreet all guests warmly on arrival and throughout their stay, offering friendly and helpful service at every opportunityMaintain cleanliness of the lobby area, hotel entrance, & baggage areaMaking the check-in and check-out process feel swift and seamless whilst making the guest feel welcomeStaying one step of our guests' needs to anticipate requests and offer tailored recommendationsProvide a high level of knowledgeable customer service to our guests answering a very broad range of questions about hotel services and Melbourne CBDResolving guest issues and using their feedback to continuously improve serviceCollaborate with other departments to ensure a cohesive guest experienceWhat we need from youExceptional communication skills ability to build rapport with guests quicklyStrong knowledge of Melbourne, able to provide personalised recommendations and tell the incredible stories of our neighbourhood.Ability to multi-task in a busy, fast-paced environment.Previous experience working in Hotel Front Office role.A positive and proactive attitudeA passion for delivering exceptional guest experiencesOngoing availability to work rostered across 7 days a week including mornings, afternoons, evenings, weekends and public holidaysWhat you can expect from usYou'll receivea market-competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.So, join us and you'll become part of our ever-growing global family.
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📌 Guest Service Agent – Hotel Indigo Melbourne Little Collins And Holiday Innmelbourne Bourke Street Mall
🏢 InterContinental 62s Group
📍 Melbourne