Mango Hill Market Place Doctors – Mango Hill QLD
To organise appointments, answer incoming telephone calls, reception duties, maintain records and perform other tasks in order to ensure smooth and efficient running of front of house and to provide an exceptional standard of care to our patients in a welcoming and caring environment.
Key responsibilities
Greet patients and visitors in a welcoming, friendly, courteous and qualified manner
Liaise with patients and their families in a compassionate manner
Liaise with GPs, other health professionals and their staff
Answer telephone promptly and politely and make telephone calls where required
Make appointments for patients and medical staff
Maintain patient and practice confidentiality at all times
Manage incoming and outgoing mail and faxes and ensure distribution to the correct person
Type documents as required with a high level of accuracy, including reports and referral letters




Issue patient invoices and receipts following consultations and receipt payments
Ensure reception and waiting areas are clean and tidy at all times
About you
Basic knowledge of MS Word and Excel
Completion of an accredited medical reception course or knowledge of medical terminology
Minimum of one year's experience in medical receptionist or secretarial role
Genuine patient orientated focus, showing empathy when required
Excellent presentation, punctuality and positive attitude towards work
Ability to maintain a high level of professionalism and confidentiality
Excellent interpersonal and communication skills
Ability to work independently, show initiative and work productively within a team environment
Ability to prioritise and organise, with attention to detail
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📌 Medical Receptionist (Brisbane)
🏢 Mango Hill Market Place Doctors
📍 Brisbane