Role Highlights

This is an exciting opportunity for a seasoned Customer Success professional to join Powerfleet, a large-scale fleet management, telematics and IoT company that is already a major player in its space and continuing to grow at pace. The role will suit someone who thrives on ownership of high-value relationships, enjoys operating at executive level, and takes genuine satisfaction in turning strategic accounts into long-term advocates.

Role Overview

Reporting to the Regional Head of Customer Success - APAC, this Enterprise Customer Success Manager will own and strategically manage a concentrated portfolio of Powerfleet's highest-value Tier 1 and Tier 2 customers, typically around 5 to 10 accounts, acting as trusted advisor and primary relationship owner across operational, commercial and executive stakeholders. You will develop and maintain detailed strategic account plans covering customer objectives, stakeholder maps, adoption, value realisation, contract position, retention risks and growth opportunities, and you'll lead formal Quarterly Business Reviews and executive engagements that demonstrate measurable outcomes, ROI and future opportunity.

A core part of the role is protecting and strengthening these high-value relationships: proactively managing customer health, renewal risk and executive escalations, and coordinating internal teams to drive fast, effective resolution. You will identify and develop account expansion opportunities across additional products, services, assets, sites or business units, partnering closely with Sales on commercial strategy, proposals and renewal or expansion opportunities. You'll also play a key role in building structured growth plans for Tier 2 customers with genuine potential to progress toward Tier 1, understanding each customer's business strategy and operational environment deeply enough to align Powerfleet's solutions to their measurable outcomes.

This is a highly strategic, relationship-led role within a supportive team,



offering genuine influence over some of Powerfleet's most important customer relationships and strong visibility across the business.

Responsibilities

- Own a concentrated portfolio of approximately 5 to 10 Tier 1 and Tier 2 enterprise customers.
- Act as the primary relationship owner and trusted advisor across operational, commercial and executive stakeholders.
- Develop and maintain detailed strategic account plans covering objectives, stakeholder maps, adoption, retention risk and growth opportunities.
- Lead formal Quarterly Business Reviews and executive engagements that demonstrate measurable outcomes and ROI.
- Proactively manage customer health, renewal risk, service concerns and executive escalations, coordinating internal teams to drive resolution.
- Identify and develop account expansion opportunities, including additional products, services, assets, sites or business units, in partnership with Sales.
- Build structured growth plans for Tier 2 customers with the potential to develop into Tier 1 accounts.
- Partner with Sales on commercial strategy, proposals and renewal or expansion opportunities within assigned accounts.
- Drive adoption and effective use of Powerfleet solutions through insight, education and proactive engagement.
- Champion the voice of the customer internally, providing actionable feedback on product, service and market requirements.
- Develop customer references, testimonials, case studies and advocacy opportunities where appropriate.
- Maintain accurate customer, opportunity, activity, risk and account-plan information within relevant systems.

Candidate Profile

You have demonstrated experience managing enterprise or strategic B2B customer relationships,



ideally within Customer Success, Account Management or a comparable commercial role. You bring proven ability to manage a small portfolio of complex, high-value accounts with multiple stakeholders and competing priorities, along with strong commercial acumen and a demonstrated track record in retention, account growth, cross-sell and upsell.

You are confident engaging with senior and executive customer stakeholders, comfortable leading strategic business reviews, and skilled in account planning, stakeholder mapping, negotiation, influencing and problem-solving. You know how to use customer, product and commercial data to demonstrate value and identify growth or risk, and you bring strong cross-functional leadership skills, able to coordinate complex customer outcomes without direct authority.

You have excellent written, verbal and presentation skills, and experience in SaaS, fleet technology, telematics, IoT or enterprise software is highly regarded.

Company, Culture & Benefits

Powerfleet is a large-scale, global fleet management, telematics and IoT business, already well established and continuing to grow at pace. It's all about people and relationships here; the business builds and nurtures long-term relationships with each other, its customers, partners and suppliers, all of whom are treated as partners. The culture is built on a growth mindset, togetherness and delivering real results, in a fully inclusive environment where people can bring their whole selves to work.

Strategic ownership: manage a concentrated portfolio of Powerfleet's most important accounts

Executive exposure: lead high-value business reviews and engage senior stakeholders

Real influence: shape the growth and success of enterprise customer relationships

Supportive team: join a team-oriented, people-first Customer Success function

Apply

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is JM78949.

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