Team Member discounts across the Myer Group
Join the leadership team atMyer Highpointand play a key role in delivering exceptional customer experiences while driving team performance across one of Australia's most iconic retail brands.
As a Department Manager (Customer Service Manager), you'll lead passionate retail teams across multiple departments, creating a customer-focused culture that delivers outstanding service and robust commercial results.
You'll be empowered to coach, develop and inspire your team while contributing to Myer's strategic vision and operational excellence.
Working with a collaborative leadership team, this is an exciting opportunity to further your management career in a fast-paced and rewarding retail environment.
Showcase your customer service excellence by leading team performance
Opportunities for succession planning and career development
About The Role:
Manage the daily operations of your departments, driving customer satisfaction and financial performance
Optimise team productivity by leveraging workforce management and further developing team member skills
Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities
Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
Maximise your time spent within your departments to lead and manage your teams and gain customer insights
About You:
Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
People leadership skills with a 'hands-on' approach are essential




Demonstrated ability to lead teams, achieve targets and monitor KPI's
Experience in performance management and getting the best from your teams will be highly regarded
Customer focused with superior customer service skills
Strong retail, financial and business acumen
Excellent time management skills with the ability to prioritise and achieve within timelines
Benefits to you:
Become a leader within one of Australia's most-loved department stores
Career development and progression opportunities, local and national
Exciting Team Member discounts and exclusive offers
Access to volunteer, parental and lifestyle leave
Service Recognition, Inspirational People Awards, and more!
Our management leaders work across a fortnightly rotating roster aligned to key trading hours, including weekends and peak retail periods such as Black Friday and the Christmas-New Year season.
Unlock job insights
Hirer responsiveness Salary match Number of applicants
Fashion Retail & Department Stores More than 10,000 employees
Myer is Australia's largest department store group and has been synonymous with style and fashion for over 100 years.
We have a valuable footprint of 67 stores in prime retail locations across Australia that is complemented by our well-recognised brand and supported by our recently enhanced online, digital and mobile platforms.




This combination sets the platform for a leading omni-channel experience for our customers, however they choose to shop with us.
We are focused on providing inspiration to everyone, including our customers, our team members, our shareholders, our suppliers and the many communities that we engage with our strong brand.
The Myer merchandise offer includes 11 core product categories: Womenswear; Menswear; Miss Shop (Youth); Childrenswear; Intimate apparel; Beauty, fragrance and cosmetics; Homewares; Electrical goods; Toys; Footwear, handbags and accessories; and General merchandise.
Source: this is an extract from the company's own website
Myer is Australia's largest department store group and has been synonymous with style and fashion for over 100 years.
We have a valuable footprint of 67 stores in prime retail locations across Australia that is complemented by our well-recognised brand and supported by our recently enhanced online, digital and mobile platforms.
This combination sets the platform for a leading omni-channel experience for our customers, however they choose to shop with us.
We are focused on providing inspiration to everyone, including our customers, our team members, our shareholders, our suppliers and the many communities that we engage with our strong brand.
The Myer merchandise offer includes 11 core product categories: Womenswear; Menswear; Miss Shop (Youth); Childrenswear; Intimate apparel; Beauty, fragrance and cosmetics; Homewares; Electrical goods; Toys; Footwear, handbags and accessories; and General merchandise.
Source: this is an extract from the company's own website
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📌 Department Manager (Melbourne)
🏢 Myer
📍 Melbourne