JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Facilities Assistant – Reception, you will be the welcoming face of our Canberra office, playing a pivotal role in creating exceptional experiences for clients and visitors alike. This dynamic position blends front-of-house hospitality with essential facilities coordination, ensuring every interaction reflects the professionalism and warmth that defines our workplace culture. You'll serve as the vital connection point between visitors, clients, and our facilities team, managing everything from guest greetings and inquiries to meeting room logistics and administrative support.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this role offers varied responsibilities that will keep you engaged and growing. Your proactive approach, genuine enthusiasm for service excellence, and ability to build relationships across all organizational levels will be key to your success. Working closely with the Facilities Manager, you'll help maintain the seamless daily operations that make our workplace function efficiently while contributing to special events and projects that enhance our office environment.

We embrace more innovative ways of working, and you'll have opportunities to suggest improvements and take initiative in making our reception and facilities services even better.

An overview of the role:





Serve as the first point of contact for all visitors and clients, delivering exceptional hospitality and creating positive first impressions that exceed expectations

Manage reception operations including greeting guests, handling diverse inquiries via phone and in person, coordinating mail and deliveries, and managing meeting room bookings

Build and nurture effective working relationships with clients, stakeholders, and team members across all organizational levels

Provide administrative support to the Facilities Manager on various initiatives, reports, process improvements, and manage the office ticketing system for day-to-day operational requests

Order and maintain accurate records of office supplies, support client event planning and execution, and liaise with Building Management to maintain positive working relationships

Sounds like you? This is what we are looking for:

Minimum two years of experience in reception, administration, hospitality, or facilities support roles with a demonstrated track record in client-facing positions

Strong written and verbal communication skills with the ability to interact professionally with individuals at all organizational levels

Exceptional attention to detail, commitment to quality service delivery, and self-motivated personality with the ability to take initiative and work independently

Ability to remain calm and effective when managing multiple priorities and handling stressful situations

Collaborative mindset with strong teamwork capabilities, and familiarity with facilities management systems or workplace management software (preferred)

Comfortable using everyday tech tools like Google Workspace (Gmail, Docs, Drive, Calendar, Gemini) and Microsoft Office

Perks:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things.



Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ538431

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Facilities Assistant – Reception (Canberra)
🏢 Jll
📍 Canberra