About the role

As a Casual Supervisor, you'll support the venue management team with day-to-day operations, lead the team during shifts and ensure our customers receive excellent service. You don't need to be a golf expert, but you must enjoy working with people and be confident taking responsibility in a fast-paced hospitality and entertainment environment. Evening and weekend availability, particularly on Fridays and Saturdays, is essential.

Key responsibilities

- Supervising and supporting team members during shifts

- Delivering consistently high standards of customer service

- Assisting with functions, events and group bookings

- Overseeing bar, food and general venue operations

- Opening and closing the venue when required

- Handling customer enquiries and resolving issues professionally

- Ensuring company policies, safety procedures and RSA requirements are followed

- Supporting venue management with training, presentation and daily operational tasks

About you





- Previous supervisory or leadership experience in hospitality, entertainment or customer service

- Strong customer service experience

- Food and beverage experience

- Experience supporting functions and events is highly regarded

- Current RSA certificate

- Confident leading and inspiring a team

- Friendly, outgoing and customer-focused

- Reliable, organised and able to take initiative

- Strong verbal and written communication skills

- Able to remain calm and make sound decisions in a busy environment

About us

X-Golf & Hey Caddy Palmerston is a unique entertainment venue combining golf simulators, mini golf, food, drinks and functions. We are committed to creating an inclusive and supportive workplace where our team members can develop their skills and build a career within our growing business.

📌 Food and Beverage Supervisor (Palmerston City)
🏢 X-Golf Palmerston
📍 Palmerston City