Service & guest experience

- Lead dinner services from the floor, setting the pace, tone and standard for every table.
- Make sure every guest hears the story behind the dishes. Menu knowledge and storytelling are central to who we are.
- Handle feedback, complaints and online reviews promptly and professionally.
- Hold consistent standards on every shift, assuming any table could be a reviewer’s.

People & team

- Recruit, onboard, train and develop front-of-house staff, including menu and wine training.
- Build weekly rosters to forecast demand while managing labour cost.
- Manage time-off requests, performance conversations and file notes in line with policy.
- Ensure compliance with the Restaurant Industry Award, superannuation and workplace laws.

Bookings, events & revenue

- Manage the booking system (OpenTable) and maximise covers and table turns.
- Sell and run the upstairs private dining room,



including corporate, festive and Diwali events.
- Grow average spend through upselling, beverage pairing and set menus.
- Contribute ideas to marketing, social content and promotions with the owner.

Operations & compliance

- Oversee opening and closing procedures, cash handling, end-of-day reconciliation and reporting.
- Manage beverage ordering, stock control and supplier relationships.
- Maintain food safety, RSA, liquor licensing and OH&S; compliance.
- Track weekly KPIs such as sales, labour %, covers, average spend and reviews, and report to the owner.
- Maintain the venue, equipment and presentation to a high standard.

Pay: From $61,000.00 per year

Work Location: In person

📌 Food & Beverage Manager (Carlton)
🏢 KAHAANI
📍 Carlton