About us:

Our General Surgery practice is looking for a compassionate, detail-oriented, and experienced senior medical secretary to join our team. Our practice mission is to deliver a supportive and empathetic patient journey, ensuring our patients are cared for with the utmost professionalism and attention.

Our Surgeon is established but new to private practice. This role is predominantly WFH, working initially one day only on site. This may change over time as the practice grows, but there will always be some element of WFH.

About you:

As the initial point of contact, you’ll play a key role in welcoming patients and ensuring a smooth, efficient flow through the practice. Our mission is to ensure all patients feel valued, heard, and like the most important patient in our care. Therefore, your mature mindset and customer service skills will only come second to your attention to detail skills.

You will be a true gatekeeper to our lovely Surgeon, so that he can concentrate on what he does best – providing clinical care to our lovely patients.

This is a role with growth potential for further upskilling, once our practice grows. You will have prior experience in creating and implementing processes and procedures in a private practice setting.

Our ideal candidate will have the following:

- Experience in excelling at customer service. Surgical practice experience is mandatory.
- Excellent communication skills with a positive and friendly manner and can-do attitude
- Being a gatekeeper to our lovely Surgeon to allow him to concentrate on his clinical tasks




- Professional appearance and demeanour in writing, in person and on the phone
- Strong attention to detail attributes
- Experience using medical software and enjoy upskilling
- IT savvy – your IT skills are your pride and joy!
- Ability to work independently with initiative and also love being part of a cohesive team
- Constantly takes pride in their work and productivity, loves to assist and is flexible in times of demand, with a proactive manner.
- Ability to work well under pressure and to multi-task in a busy environment and fully open to direction to ensure the smooth running of the Practice
- Medical typing and ECLIPSE experience viewed highly.

Responsibilities will include:

- Welcoming patients into the practice in an efficient, friendly and courteous manner (when consulting)
- Delivering exceptional customer service at all times, whether in person, verbally or in writing. Making a difference in our patients lives.
- Scheduling and managing patient appointments and assisting with consultation sessions including invoicing and receipting and uploading relevant reports/scans
- Collecting and entering patient details
- Answering phone calls and enquiries in a timely,



qualified and friendly manner
- Performing general administrative duties and ad-hoc duties as required for the Surgeon
- Managing Theatre admin duties, including booking, billing and quoting (experience mandatory)

What we offer:

- Long term role
- Generous WFH opportunity
- An empathetic and supportive team environment
- Opportunities for professional growth and training
- Competitive remuneration above the award rate, based on experience
- On site car parking (when consulting)
- You will be provided with a laptop and mobile phone to use exclusively for the role

Hours: 8:30am till 5:00pm – Monday

8:30am till 4:30pm – Tuesday to Friday

Pay rate:$33.00 to $40.00 per hour plus super

*Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria.

If this sounds like a role that matches you, and you have the skills/experience required, we’d love to hear from you. Please upload your resume and cover letter and quote ref: 1099

The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

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📌 Full Time Senior Medical Secretary (Hervey Bay)
🏢 RWS
📍 Hervey Bay