Customer Service Representative | 8-Week Fixed-Term ContractOracleCMS Gold Coast – Surfers Paradise QLDFull-Time | Gold Coast | $***** per hour | Immediate StartOracleCMS is looking for enthusiastic and motivated Customer Service Representatives to join our Gold Coast team on an 8-week fixed-term contract, supporting the customer service requirements of one of our client projects.This is a full-time opportunity offering 37.5 hours per week, with the potential for the contract to be extended based on business requirements, performance and attendance.If you're a people person who enjoys solving problems, working in a fast-paced environment and providing great customer experiences, we'd love to hear from you.About the RoleAs a Customer Service Representative, you will be responsible for handling inbound customer enquiries and providing accurate, helpful solutions.You'll work across a range of customer interactions, using your communication and problem-solving skills to understand what customers need and provide the right assistance.Your day-to-day responsibilities will include:Responding to inbound customer enquiries professionally and efficientlyProviding accurate information and solutions to customersRecording customer information accurately in internal systemsNavigating multiple systems while assisting customersFollowing established processes and proceduresMaintaining a high standard of customer service across every interactionEscalating enquiries where requiredWorking collaboratively with your team to achieve service outcomesAbout YouWe're looking for people who are reliable, enthusiastic and genuinely enjoy helping others.You will ideally have:Excellent verbal and written communication skillsStrong attention to detailReliable attendance and punctualityThe ability to multitask in a fast-paced environmentStrong problem-solving skills and the ability to think on your feetA positive and skilled attitudeThe ability to learn new systems and processes quicklyBasic computer literacyA minimum typing speed of 25 words per minuteA genuine commitment to providing excellent customer servicePrevious contact centre or customer service experience is advantageous, but not essential.
We provide training and support to help you develop the skills required to succeed in the role.What We OfferFull-time hours – 37.5 hours per week$***** per hour trainee ratePotential for extension beyond the initial 8 weeks, subject to business requirements, performance and attendanceComprehensive training and ongoing supportProfessional development and transferable customer service skillsGuidance from an accessible management teamA friendly, inclusive and supportive team environmentOpportunity to gain experience working with a professional customer service operation and supporting a major client projectWorking HoursThis is a full-time, office-based position at our Gold Coast office.You must be available to work across:Monday to Saturday, between 7:00am and 10:00pm.Your specific roster will be determined based on operational requirements and the services you are trained to support.The Recruitment ProcessWe understand that your time is valuable, so we'll keep the recruitment process straightforward.Successful applicants will complete our recruitment and pre-employment process, including a National Police Clearance.Training will be provided before you commence taking customer interactions.Why OracleCMS?
At OracleCMS, we believe customer service is about more than simply answering a phone call.
It's about listening, understanding the customer's needs and finding the right solution.Our team supports customers across a range of industries, including retail, mining, business and finance, healthcare, and government services.Whether you're building your customer service experience, looking for a short-term chance or wanting to develop professional skills that can support your longer-term career, this role provides an opportunity to learn, contribute and work as part of a supportive team.If you're reliable, motivated and ready to get started, we'd love to hear from you.
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📌 Customer Service Representative | 8-Week Fixed-Term Contract (Gold Coast)
🏢 OracleCMS Gold Coast
📍 Gold Coast