Sport Integrity Australia are looking to fill the role of
Senior Information Coordination Centre (ICC) Officer - APS Level 5
About the role
The Senior ICC Officer, delivers timely, accurate and high-quality information coordination and customer service to members of the public, sporting organisations, government and other stakeholders in support of Sport Integrity Australia's integrity objectives. The role provides customer service to various members of the sporting community, including supporting affected parties of threats to sport integrity and triaging reports of child safeguarding concerns and general enquires. The Senior ICC Officer contributes to the creation of a safe, inclusive and high performing work environment, by providing quality assurance and guidance for colleagues in the ICC.
Note: Whilst conducting their core duties, ICC Officers will be exposed to content that may be confronting or unsettling. This includes hearing and reading content that relates to child safeguarding concerns and racial or sexual violence. To support the psychological safety our staff, Sport Integrity Australia provides mental health wellbeing support including access to EAP counselling services
APS Level 5, $97,402 - $105,746
ACT
Ongoing
Salary: $97,402 - $105,746
Location: [[REQ: Location Multiselect]
Ongoing
What we are looking for (selection criteria):
The selection criteria of the Senior ICC Officer include:
Ability to accurately coordinate, risk assess and analyse information from a variety of sources in a timely manner, meet deadlines with competing priorities and maintain accurate records
Well-developed oral and written communication skills, including the ability to manage challenging conversations and communications,



and tailor considered guidance to diverse group of stakeholders
Solid understanding of Sport Integrity Australia's role and remit in addressing integrity issues associated with sport, the ability to exercise sound judgement in applying this knowledge, or ability to quickly acquire this knowledge
Strong liaison, interpersonal and negotiation skills, including the ability to develop and maintain productive working relationships
Demonstrated ability to provide technical guidance, on the job training
Provide quality assurance and continuous improvement practices to support consistent, accurate and high-quality information management and customer service outcomes
Key duties and accountabilities
The duties of theSeniorICCOfficerinclude, but is not limited to:
Working efficiently,effectivelyand cooperatively as part of a team to achieve Sport Integrity Australia'sobjectives.
Understanding the roles and responsibilities of the teams within Sport Integrity Australia and ensuringinformation is distributed to the appropriate areasforaction
Understanding thesport integrity setting andSport Integrity Australia's remittoensure high-quality customer service is provided by ICC to members of the public, sporting organisations and others who contact Sport Integrity Australia
Maintaining and managing records,informationand the progress of matters to the relevant internal business areas throughaccurateandtimelydata entry




Supporting otherICC Officersin the effective management and recording of information received into the agency through technical guidance, advice and training
Undertake telephone duties as part of a roster including being the initial point of escalation of complex calls
Prepare and review reports, responses and correspondence for both internal and external dissemination.
Provide generalassistanceand administration support tooperational areas
Contribute to and support the development and implementation of continual improvements and best practice of the ICC's functions, processes and procedures
Promotion of safe work practicesin an operational setting with exposure to content that may be confronting
The key accountabilities of the SeniorICCOfficerinclude, butarenot limited to:
Coordinate the assessment, triage and referral of information in accordance with organisational priorities, legislative requirements and risk considerations
Ensuring compliance with Sport Integrity Australia's complaints handling policies and procedures
Ensuring compliance with the Sport Integrity Australia Act **** and Sport Integrity Australia Regulations ****
Ensuring the APS Values and Code of Conduct arealways adhered to
Complying with all relevant legislation and Sport Integrity Australia work health and safety policies, procedures and instructions and Sport Integrity Australia ICT and Information Governance Framework
Applications close at ***** p.m. (AEST) Monday 5th October ****.
If you have any enquiries regarding the position above, please contact:
Contact Name: Barbara Tait
Contact Email: ******
Contact Phone (if any): ************
#J-*****-Ljbffr

📌 Senior Information Coordination Centre (Icc) Officer (Canberra)
🏢 Sport Integrity Australia
📍 Canberra