Job Description
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About Alliance Airlines
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Alliance Airlines is Australasia's leading provider of contract, charter, and allied aviation services. With a fleet of 79 aircraft and a workforce of over 1,500 employees, Alliance delivers essential aviation solutions to the mining, energy, and government sectors, as well as wet lease services to major carriers.
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Alliance's success is underpinned by a safety‐first culture, long‐term customer partnerships, and a commitment to delivering commercially sound and operationally sustainable solutions. As an ASX‐listed organisation, Alliance plays a critical role in supporting regional connectivity and essential industries across Australia and the broader region.
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About the Role
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As an IT Support Engineer, you'll be the first point of contact for the IT team, providing responsive Level 1–2.5 technical support across the business. You'll support a broad range of operating systems, applications and end-user devices, both remotely and face-to-face.
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You'll troubleshoot and resolve IT issues, manage device deployments, patching, asset management and application support, while helping maintain reliable and secure IT systems across the business.
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Working within a small team, you'll need to be adaptable, proactive and comfortable working independently. The role may involve occasional travel and participation in an on-call roster to provide out-of-hours support.
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Your key responsibilities will include:
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Provide prompt and friendly level 1-3 technical & service desk support for all systems and equipment either in a remote or face to face capacity.
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Strive for fix on first contact approach for all contact made to the IT Service Desk
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Consistently provide up to date service notes during the life cycle of a ticket with a strong emphasis of prioritisation and ticket management to the best of your skills and abilities.
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Provide strong service orientation actively seeking out improvements,



current ideas or solutions for issues that may arise
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Build and sustain positive relationships with team members ensuring that strictest privacy and confidentiality are upheld.
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Manage full onboarding and offboarding of user accounts and equipment lifecycle management.
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Maintenance and support of desktop systems and applications.
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Administer and troubleshoot hybrid on-prem Exchange/O365 with Azure AD sync and other cloud platforms
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Contribute to the design and automation of IT processes utilising a range of tools including PowerShell
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Perform troubleshooting using different diagnostic techniques and assist with design and implementation of changes or improvements in a windows domain network, DHCP, DNS, Group Policy, and Active Directory.
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Resolve technical problems with local area networks (LAN), wide area networks (WAN) and other networking services.
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Troubleshoot, diagnose, and resolve technical hardware and/or software issues
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Redirect unresolved issues to the next level of support personnel within SLAs
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Who are we looking for?
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We're looking for an experienced IT professional with at least five years' experience in a comparable IT Support role, ideally within a fast-paced operational environment. You'll have strong technical knowledge across hardware, peripherals, telephony, video conferencing, Windows and iOS devices, as well as Microsoft 365 technologies.
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You'll bring experience across IT service management and device management platforms, with knowledge of Microsoft Exchange Online, Entra ID/Active Directory, DNS and DHCP.



Strong problem-solving skills and the ability to identify practical solutions are essential.
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As a strong communicator and self-starter, you'll be comfortable working independently, including remotely from the broader team, while maintaining a reliable and proactive approach. You'll be able to adapt to shifting priorities, work effectively under pressure and take ownership to deliver results.
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Relevant IT certifications such as ITIL or CompTIA are highly regarded, with Microsoft certifications across Azure, Microsoft 365 or related technologies considered desirable.
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Why Join Alliance Airlines?
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Alliance Airlines is an established leader in contract and charter aviation, operating in safety‐critical and complex environments across Australia.
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In addition to the scope and impact of the role, Alliance offers:
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Novated Leasing – Bundle your vehicle and running costs into one convenient, tax-effective payment to help put more money back in your pocket.
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Salary Packaging – An additional tax-effective option to maximise your take-home pay.
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Discounted Qantas Club memberships.
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Discounted tickets and merchandise for Queensland Reds (QRU) games.
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Discounted hotels, tours and cruises, with access to savings across a wide range of travel and holiday options.
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Does this sound like you?
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If this role aligns with your experience and skills, we encourage you to apply. Please click Apply and our recruitment team will be in contact shortly.
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At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.
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We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
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All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered.
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📌 It Support Engineer (Brisbane)
🏢 Alliance Airlines
📍 Brisbane