Job Description
Glendenning, New South Wales ****, Australia • A$65,000 - A$75,000
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Full-time Permanent Internship
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Posted 14 Aug ****
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Welcome to Criterion Industries!
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At Criterion, we don't just offer jobs - we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.
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Our culture is Energetic, Committed, and United - values that drive us every day. You'll feel it the moment you step into our vibrant, up-to-date head office in Glendenning (Western Sydney), NSW. We're looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.
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When you join us, you're not just starting a new job - you're setting yourself up for a long-term career in a supportive, results-driven environment that rewards hard work and fosters career growth.
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Why You'll Thrive as a Customer Service Representative
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We're looking for energetic, ambitious, and confident individuals who thrive in a fast-paced customer service environment. If you love talking to people, problem-solving on the spot, and taking ownership of your role, you'll fit right in.
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This is not a passive, script-following customer service role. You'll be expected to think on your feet, take initiative, and quickly learn our products to provide real value to our customers.
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We're not looking for people who just want a job—we're looking for career-driven individuals eager to develop their skills, grow into sales or leadership roles, and be part of a high-energy, high-performance team.
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What You'll Be Doing (Day-to-Day Responsibilities)
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Customer Interaction & Order Processing - Handle inbound enquiries, process customer orders, and enter them into our ERP system with precision and efficiency.
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Providing Expert Product Advice - Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.
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Managing Customer Cases & Problem-Solving - Work with customers to resolve issues, track orders, and ensure seamless service delivery.
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Building Relationships - Engage with architects, builders, and subcontractors, adapting your communication style to build long-term customer relationships.
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Working Cross-Functionally - Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.
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What You'll Bring (Experience)
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Customer service experience - ideally in retail, hospitality, or a fast-paced environment where multitasking and customer interaction are key.
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A natural problem solver - you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.
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Confidence with humility - you take initiative but are also open to feedback, eager to learn, and driven to improve.
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Numeracy skills - comfortable with pricing, product calculations, and order processing in an ERP system.
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Adaptable communication skills - you'll be speaking with architects, builders, and subcontractors, so you need to adjust your approach for different audiences.
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A strong sense of responsibility - you take ownership of your work and can deliver results.
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Structured Induction & Training Program - We set you up for success with a detailed, pre-planned induction that helps you:
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Gain exposure to all departments in the business, so you understand how we operate.
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Meet key stakeholders across sales, manufacturing, and operations.
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Get hands-on product training to become an expert in partitioning systems, sliding doors, and accessories.
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Receive ongoing mentorship and structured check-ins to ensure you're supported every step of the way.
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What's in It for You?
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Competitive Salary & Performance Bonuses - $65k-75k + Super + Profit-Sharing Bonus (paid after 6-month probation).
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Annual Salary Reviews
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Tools for Success - Laptop provided to ensure efficiency in your role
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A Social & Supportive Team - Be part of a collaborative, high-energy group that works hard but knows how to have fun.
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Modern, Open-Plan Workspace - Work in a state-of-the-art environment designed for teamwork and productivity.
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If you're looking for a structured role with real career growth, meaningful work, and a team that values success and camaraderie, Criterion is the place for you.
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Ready to Take the Next Step?
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If you're looking for more than just a job - if you want a career where you can grow, be challenged, and achieve real success - this is the opportunity for you.
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Apply now! We're excited to meet our next star!
#J-*****-Ljbffr

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