Job Description
Position Title:
n Desktop Support Technician
Contract Duration:
6 months Initial Contract
Work Schedule:
3 Days per week role (Onsite)
Location:
Ideally looking for candidates living within Albury Area or close by.
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Position Description:
n This is an onsite role providing second-level end user IT support and problem resolution at our client site in Albury, NSW.
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Experience:
n 1-3 years of experience.
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Key responsibilities will include, but are not limited to:
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Desktop PC & Laptop Hardware installation, setup and configuration, problem diagnosis and resolution.
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Support of MS Teams meeting room equipment.
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General IT troubleshooting and assistance as required on site.
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Manage incidents, knowledge base articles, tasks and assets within the Service Management tool to a high standard and within SLAs.
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Keeping the stock/build room tidy and in order.
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Managing eWaste.
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Facilitating user training sessions.
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Assisting with project work.
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Occasional participation in after-hours/weekend support & deployment activities as required.
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Ideally, you will be qualified in an IT related discipline and have experience in supporting IT technologies including PC & Laptop Hardware support, Windows 11, Outlook, MS Teams, MS Office and have a basic understanding of networking.
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Your attention to detail, natural curiosity, ability in problem solving, planning and priority setting coupled with a strong focus on customer service will put you in valuable stead for this role. Experience with ServiceNow tool would be highly regarded.
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A driver's license is a must for this position, as you may occasionally be required to attend other sites.
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Excellent communication skills and the ability to commit to regular and punctual attendance are critical.
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For more information or a confidential discussion, please contact
Gian
on quoting reference .
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To apply please click the
'Apply Now'
button.
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📌 End User It Support (Victoria)
🏢 Peoplebank Australia
📍 Victoria