Job Description
Customer Solutions Coordinator – Post Sales Support n
At The Good Guys, we're here to help families live better for less. Since ****, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
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We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
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Great careers start at The Good Guys
– begin your journey with us today.
Why join The Good Guys? n
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Fast paced and exciting
environment where
diversity
is celebrated, and creativity and ideas are
valued
.
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Competitive remuneration
to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
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Access to exciting
career opportunities
and
comprehensive training and development programs
as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
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Fantastic discounts
across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
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We offer
12 weeks paid parental leave
for eligible primary carers (and a gift for current parents) and we
embrace flexibility
and offer
hybrid working
models for eligible roles.
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Our
Employee Assistance Program (EAP)
provides counselling and wide array of other wellbeing resources for our team members and their families.
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Our
Helping Hands workplace giving program
has raised millions for our charity partners to support positive impact in the community.
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Demonstrating our
commitment to sustainability
,



we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
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Job Description n
As the
Customer Solutions Coordinator – Post Sales Support
you will be responsible for providing exceptional multi-channel customer service and ongoing loyalty, by understanding customer issues and needs, and finding a resolution to post sale enquiries and escalated complaints.
Key responsibilities include, but are not limited to: n
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Providing frictionless post sale service across multiple channels to customers seeking support on promotional, post-sale, Gold Service Extras, Home Services or centralised complaint channels.
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Promptly investigating, triaging or resolving customer complaints to reach satisfactory outcomes that compliantly drive customer engagement and loyalty.
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Collaborating with internal and external stakeholders (for example Contractors, outsourced service providers, suppliers and agents) to better meet customer needs and improve processes that impact customer satisfaction.
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Identifying, investigating and escalating issues which may indicate defects that could result in compliance breach, reputational risk or financial loss.
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Supporting processing of customer requests and administrative needs to support customers and the Customer experience function.
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Ensuring the secure management of customer data to ensure transparency and accuracy of all customer information throughout the customer lifecycle.
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Qualifications n
To be successful in this role, you will need:
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Frontline customer service preferable.
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Retail in-store sales or administration experience highly desirable.
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Experience with Microsoft Office suite.
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JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
#J-*****-Ljbffr

📌 Customer Solutions Coordinator - Post Sales Support (Melbourne)
🏢 JB Hi-Fi
📍 Melbourne