XPT Software is seeking a proactive contact center support specialist based in Australia to act as the first point of contact for incidents and service requests.
You will perform user-level troubleshooting across voice, chat, email, and digital channels, monitor operations, log and track incidents, and coordinate with L2/L3 teams to ensure rapid resolution and explicit documentation. Experience with IVR, omnichannel routing, and reporting tools is preferred.
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📌 Hands-on Contact Center Support Engineer (Melbourne)
🏢 XPT Software
📍 Melbourne
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