/n About the OCU Group /n OCU Group is a global infrastructure and energy services business with more than 5,000 people delivering projects that power communities and support the energy transition. /n /n Our Australian and New Zealand operations are growing fast, bringing together great businesses including All Energy Contracting (AEC), Bam Bam, Pilecom and Volta under one group. /n /n About the opportunity /n We’re looking for an experienced Service Desk Engineer to be our team in Perth. /n /n You’ll be joined by a Service Desk Analyst also based in Perth, and together you’ll be the on-the-ground IT team for Western Australia, with the rest of the wider team in Brisbane and the UK. /n /n What You’ll Do /n /n

- Own second line incidents and requests escalated from across the business through to resolution.

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- Resolve complex Microsoft 365 and Entra issues beyond first line, including licensing, mailbox and hybrid identity faults.

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- Investigate recurring problems and drive fixes through proper problem management, not just quick patches.

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- Support tenant migrations, covering the WA end of user, mailbox and device cutovers, including on-site work over migration weekends.

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- Manage Windows devices through Intune and Autopilot, from remote repair and rebuild through to endpoint security investigations.

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- Create, configure and govern Microsoft 365 groups, Teams and SharePoint sites, including permissions, ownership, guest access and content lifecycle.

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- Diagnose site connectivity issues across WA sites, yards and offices, working closely with our network provider to resolve them.

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- Provide on-site support for the Perth office and WA project sites

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- Coach our Service Desk Analysts and help lift technical standards across the team.

/n /n What you’ll bring to the team /n /n

- Extensive experience in a second line or similar IT support role, ideally supporting Microsoft 365, Entra and Windows environments.

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- Hands-on experience with Intune and Autopilot for device management and troubleshooting.

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- Comfortable working through Microsoft 365 and Entra issues beyond the basics, including some exposure to Exchange Online PowerShell.

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- Sound judgement and the confidence to work independently, knowing when to resolve, when to escalate, and when to bring in an external provider.

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- A practical, hands-on approach to site and network troubleshooting, and a willingness to travel to WA sites when needed.

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- Strong communication skills, comfortable representing IT to the wider business and building trust as the go-to person on the ground.

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- Some coaching or mentoring experience is a bonus, as you’ll help develop our Service Desk Analysts.

/n /n Why Join the OCU Group /n /n

- Be part of something bigger: join an international group operating across the UK, Australia and Current Zealand.

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- Grow with us: get involved in major technology projects, playing your part as we roll out new platforms and systems across a rapidly growing international group.

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- Work on industry-leading projects: contribute to some of Australia and New Zealand’s largest renewable energy and power infrastructure projects.

/n /n Apply now or for more information contact us at [email protected] /n /n

📌 IT Service Desk Engineer (Perth)
🏢 OCU AEC Pty
📍 Perth