A user cannot print ten minutes before an important meeting. A new laptop needs to be ready that afternoon. A Wi-Fi issue appears simple but has several possible causes. What do you do first, what do you check, and how do you keep the client informed?

That is the kind of practical thinking we value at XL Information Technologies. We are looking for a junior or early-career IT Support Technician who can combine curiosity and logical troubleshooting with calm, respectful client communication.

You might still be studying IT or have recently graduated. We are not looking for someone who already knows every answer. We are looking for evidence that you can think methodically, take responsibility, learn quickly and represent our business well.

A typical week could include

- Preparing and deploying a Windows or Mac computer for a new staff member.

- Helping a Microsoft 365 user with email, sign-in or application problems.

- Diagnosing why a printer, projector or peripheral is not working.

- Troubleshooting a wired or wireless network connection.

- Visiting a business or school to resolve an issue on site.

- Updating support notes so another technician can clearly understand what happened.

- Following up with a client rather than assuming the absence of a reply means the issue is solved.

You will be a strong candidate if you can show us

- An in-progress or completed tertiary qualification in IT.

- Real hands-on experience supporting Windows and macOS, gained through work, placement, study, volunteering, projects or a well-developed home lab.

- Working knowledge of hardware, operating systems, Microsoft 365, AI and networking fundamentals.

- A repeatable troubleshooting process: gather facts, test assumptions, document actions and confirm the outcome.





- Customer service experience and the confidence to speak with clients in person and by phone.

- Reliability, good personal organisation and attention to detail.

- A willingness to accept feedback, admit when you do not know something and then find the answer.

- A current driver licence, reliable vehicle and full Australian working rights.

- A Working with Children Check (Blue Card) and police check, or willingness to obtain them.

The realities of the role

- This is a client-facing job, not a back-room technical position.

- Some issues will be unfamiliar. You will need to research, test and escalate appropriately.

- You will sometimes work independently, but you are expected to communicate when you need support.

- Accurate notes, punctuality and follow-up are part of the technical job, not optional administration.

- The role starts at approximately 20 hours per week on a casual basis. Increased hours and full-time progression depend on business needs and demonstrated suitability.

Our non-negotiables

- Professionalism in presentation, communication and conduct.

- Accountability for your work and commitments.

- Respect for clients, colleagues and the environments in which we work.

- A genuine intention to build a long-term career in IT.

Your application task

- Please provide your CV and a tailored cover letter of 300 to 450 words addressing position requirements.

- Also tell us about your IT career goals and one example that demonstrates your customer service skills.

- We value clear thinking more than jargon. Applications that do not address the scenario and requirements will not progress. Only shortlisted applicants will be contacted.

If you want broad field experience, meaningful responsibility and the chance to grow into a full time MSP technician, show us how you think.

📌 IT Support Technician (Entry Level) - Can You Own the Problem? (Maroochydore)
🏢 XL Information Technologies
📍 Maroochydore