Zarraffa’s Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 80 stores across Queensland, Victoria, South Australia, New South Wales, and Western Australia in a mix of drive thru’ s and stores, we offer convenience and accessibility to all coffee-lovers.

About the role The successful candidates will be a keen problem solver who thrives in a busy working environment, enjoys working as part of a team and is open to learning new skills.

Key duties

- Providing Level 1/2 remote support via phone, email, and remote access to retail stores.

- Providing Level 1/2 support to our corporate office employees.

- Responding to our client's initial request and resolving issues within a suitable timeframe and escalating when necessary.

- Documenting all support activities, including incidents, solutions, procedures, and processes.





- Monitoring system performance and conducting routine maintenance tasks when required.

- Installing, configuring, and maintaining computer systems, and software applications.

- Out of hours support is required on a rotating roster basis.

- Some travel may be required.

Skills and Attributes of the ideal candidate

- Knowledge of Microsoft operating environments

- POS and EFTPOS support knowledge advantageous

- Knowledge of MS office products Office 365

- Knowledge or previous support in Azure environments advantageous

- Knowledge of using remote support tools such as TeamViewer & RDP

- Customer Service experience will be beneficial

The perks:

- Lots of free Zarraffa's coffee!

- Opportunities for career development and growth
- An Employee Assistance Program

- Up-to-date facility and workspace

📌 IT Support Officer (Eagleby)
🏢 Zarraffa's Coffee
📍 Eagleby