You'll join our parts team as an entry-level Parts Interpreter, learning to identify, source and supply the right parts for our customers and workshop technicians. You'll work alongside experienced interpreters who will train you in catalogues, systems and parts knowledge. This is a great starting point for a long-term career in the automotive, heavy vehicle, agricultural or equipment industry.
Key responsibilities
- Serve customers at the counter, by phone and by email, and help identify the parts they need
- Use electronic parts catalogues, diagrams and VIN/serial number lookups to identify parts, with guidance from senior staff
- Process quotes, sales orders, invoices and returns accurately in the parts system
- Supply parts to workshop technicians and assist with job-card allocations
- Receive incoming stock, check it against delivery documents and put it away in the correct locations
- Pick, pack and prepare orders for dispatch or customer collection
- Assist with stocktakes, cycle counts and keeping the parts department clean and organised
- Follow up backorders and supplier enquiries as directed
- Build knowledge of product ranges, part numbering, supersessions and cross-references
- Follow all workplace health and safety procedures, including safe manual handling
About you
- Genuine interest in vehicles, machinery or mechanical components
- Valuable communication and customer service skills
- Strong attention to detail and accuracy with numbers and part codes
- Basic computer skills (email, data entry, navigating software)
- Ability to learn quickly and follow instructions
- Willingness to work in a team and take feedback
- Previous experience in retail, warehousing or a parts environment (desirable)
- Mechanical aptitude or a trade-related background (desirable)
- Experience with a dealer management or inventory system (desirable)
- Current driver's licence (desirable)
Benefits
- Full training in parts identification, systems and industry knowledge
- Support towards formal qualifications
- A clear pathway to Parts Interpreter and senior roles
📌 Junior Parts Interpreter (Rockhampton)
🏢 Tropical Auto Group
📍 Rockhampton
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