# Administrative/ Customer Service Assistantpart time • RemoteJP*******W## Position OverviewThe client is looking to hire candidate who can support the day-to-day administration and customer service functions of the business.The initial plan is to bring on part-time resource, monitor his/her performance and suitability, and potentially transition the successful candidate into full-time position in the future.The client is primarily looking for quality, reliability, strong communication and relevant trade-services experience, rather than simply the lowest-cost candidate.
## Key Responsibilities# **Core Responsibilities**The candidate will primarily provide administrative and customer-service support.
### **Administrative*** Manage the company inbox.
* Monitor and respond to incoming enquiries.
* Process and track jobs.
* Assist with job scheduling.
* Maintain job records and follow-ups.
* Process and prepare quotes.
* Track outstanding jobs and customer requirements.
* Coordinate information between customers, plumbers/tradespeople and the internal team.
* Provide general administrative support.
### **Customer Service*** Communicate with customers professionally via email and potentially phone.
* Handle routine customer enquiries.
* Follow up on jobs and outstanding requirements.
* Provide updates to customers.
* Escalate complex issues to Simon.
### **Scheduling / Operations**A robust candidate should be capable of taking ownership of **plumber/trade scheduling** and coordinating jobs effectively.The ability to manage multiple jobs, priorities and deadlines is important.
### **Potential Additional Responsibilities**Depending on capability and experience,



the candidate may also assist with:* Invoicing* Accounts administration* Basic bookkeeping-related tasks* Other operational/admin support# **Software / Industry Experience**### **Preferred Software Experience**Prior experience with any of the following is highly relevant:* **Simpro*** **ServiceM8*** **AeroFlow / Aeroflow*** Similar field-service management / job-management software### **Important****Simpro / ServiceM8 / Aeroflow experience is preferred but not an absolute requirement.
**Candidates with strong experience using similar systems should still be considered.
## Must Have Skills* Strong administrative experience.
* Excellent written and verbal English.
* Strong customer-service skills.
* Good email/inbox management experience.
* Experience managing multiple tasks and priorities.
* Solid attention to detail.
* Good organisational and follow-up skills.
* Comfortable communicating with customers.
* Able to work independently and take ownership of assigned tasks.
* Reliable and consistent.
* Comfortable working Australian business hours / required client schedule.
## Preferred SkillsExperience within:* Australian trade services* Australian plumbing businesses* Fuel services* Trade contractors* Field-service businesses* Home services* Construction/trades administrationCandidates with **UK or US trade-services experience** may also be considered where the overall experience is strong.




### Skills & TechnologiesStrong administrative experience and general office support skillsExcellent written and verbal English communicationStrong customer service and customer-facing communication skillsEmail and inbox managementJob processing, tracking, and follow-upScheduling and coordination of jobs, tradespeople, or field-service teamsAbility to manage multiple tasks, priorities, and deadlinesStrong organisational and time-management skillsHigh attention to detail and accuracyQuoting and preparation of quotesMaintaining accurate job records and customer informationCustomer enquiry handling and follow-upProfessional phone communication and call handlingAbility to coordinate between customers, tradespeople, and internal teamsAbility to work independently and take ownership of tasksStrong follow-up and problem-escalation skillsReliability and consistencyComfortable working Australian business hours / Brisbane timeExperience with job-management or field-service software such as Simpro, ServiceM8, Aeroflow, or similar systems is highly relevantRelevant trade/field-service administration experience, particularly plumbing, HVAC, electrical, mechanical, fuel services, construction, or home servicesBasic invoicing/accounts administration or bookkeeping exposure is advantageous but secondary to the core administrative and scheduling skills.
### Work From Home Requirements* Stable internet connection (Minimum 20 MBPS) with **backup connection*** Laptop/PC with updated OS (**Core i5 or higher**) + **Backup device*** Headset with clear microphone* **Noise-free work environment** during work hours* Willingness to use **Time Doctor** for productivity tracking* **Not currently employed full-time** elsewhere## Job DetailsCategoryADMINISTRATIVE/ CUSTOMER SERVICE ASSISTANTLocationRemoteEmployment Typepart timeSalaryTO BE DISCUSSEDExperiencemid levelApply NowJob Posted: 25 September ****
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📌 Administrative/ Customer Service Assistant (Gold Coast)
🏢 My Virtual Mate
📍 Gold Coast