We're looking for an organized and detail oriented Remote Itinerary Specialist to coordinate travel plans, manage reservation details, and ensure every client's itinerary is accurate, organized, and ready for departure.
This fully remote opportunity is ideal for someone who enjoys planning, customer service, and keeping multiple moving parts organized while creating seamless travel experiences.In this role, you'll use established systems, digital tools, and comprehensive training to organize travel itineraries, coordinate reservations, monitor booking progress, and communicate with clients throughout the planning process.
You'll work independently while maintaining exceptional attention to detail and delivering a high level of customer satisfaction.Must be authorized to work in the US, UK, Australia, LATAM, or SpainAlma Aventurera, prides itself on delivering personalized, high-quality support to travelers nationwide.What You'll Do:Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travelCoordinate reservations for flights, hotels, transportation, and travel experiencesReview booking confirmations and travel documents to ensure accuracy and completenessCommunicate with clients to gather travel preferences and provide itinerary updatesResearch destinations, accommodations, and travel options based on client needsMonitor reservation changes, travel schedules, and outstanding booking itemsMaintain organized digital records and client documentationDeliver exceptional customer service before, during,
and after travelWhat We're Looking For:Strong communication and customer service skillsExcellent organizational and time management skillsStrong written and verbal communication abilitiesAbility to multitask and prioritize in a remote work environmentComfortable learning new technology and online booking platformsDetail oriented, dependable, and proactivePassion for creating exceptional travel experiencesStrong communication and organizational skillsAbility to work independently while managing multiple prioritiesWhat You'll Get:Fully remote work from homeFlexible schedulingComprehensive onboarding and ongoing trainingEstablished systems and workflows designed for successSupportive team environment with mentorshipProfessional growth and development opportunitiesAccess to travel industry resources and exclusive travel benefitsRequirements:Must be authorized to work in the US, UK, Australia, LATAM, or SpainMust have access to reliable internetKey ResponsibilitiesEngage with client inquiries across email, phone, and messaging channels with timely, polished communication.Support travelers with booking updates, modifications, cancellations, and special requests.Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.Follow up to confirm trip details and gather feedback post-travel.Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.BenefitsFully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.Exclusive travel perks and access to industry-only discounts.Professional development through ongoing training, mentorship, and team support.Community culture where passion for travel, connection, and meaningful memories drives everything we do.What We're Looking ForStrong written and verbal communication skills.Experience in customer service—ideally in travel, tourism, or hospitality.High attention to detail with solid organizational and follow-through habits.Tech-savvy and quick to adapt to new systems and booking tools.A genuine love for travel and helping others design unforgettable journeys.
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